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Articles - eGain

Discover and explore our eGain content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: European Tax Agency Implements a Virtual Assistant

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Artificial Intelligence in the Contact Centre: What You Should REALLY Know

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The Do’s and Don’ts of Digital Self-Service

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How to Improve Customer Experience Management (CEM)

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How Can I Improve the Productivity of Gen Z and Millennial Advisors?

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Customers Have a Love-Hate Relationship with Messaging Apps

20 Contact Centre Objectives

How to Better Integrate Customer Service and Marketing

Recorded webinar on the best ways to use AI in the contact centre

Recorded Webinar: The Best Ways to Use AI in the Contact Centre

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How to Develop a Digital Service Strategy

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13 Things Every Contact Centre Advisor Needs to Know

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10 Best Practices For Customer Service Messaging

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18 Ways to Improve the Effectiveness of Your Digital Customer Service

H&R Block Implement an Artificial Intelligence Solution

14 Tips to Provide a Kind Customer Experience

23 Contact Centre Predictions for 2019

11 Customer Retention Strategies

How Can I Make My Contact Centre Customer-Centric?

16 Top Uses for Cloud Contact Centre Technology

Top 10 Customer Service Tips

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Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

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