Articles - Email
Email remains one of the most important channels for customer contact, offering flexibility and a written record of communication. This collection of expert insights, templates, and best practices explores how to manage email interactions efficiently while maintaining a personal and professional tone. Learn how to write messages that are clear, concise, and consistent, as well as how to prioritise and respond effectively under pressure. The resources also cover email etiquette, response time targets, and tips for using automation and templates without losing the human touch.
