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Articles - Employee Feedback

Explore our range of resources on employee feedback and appraisal processes, with advice on agent performance reviews and career growth in contact centres.

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How to get Promoted

Video Image: How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

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10 Strategies for Improving Contact Centre Operations

9 Ways to Deal With Underperformers – Without Neglecting Rising Stars

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What Is Closed-Loop Feedback?

How to Get Better Quality Performance from Feedback, Training and Coaching

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A Quick Guide to CX Audits

Video Image: Agent Self-Evaluation – The Pros and Cons

The Pros and Cons of Agent Self-Evaluation

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14 Tips for Collecting Advisor Feedback

How to Receive Job Feedback… Without Becoming Defensive

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20 Tips for Managing Change in the Contact Centre

How do I undertake salary reviews?

How to Calculate an Employee Net Promoter Score

23 Contact Centre Predictions for 2019

What Exactly Is a 360 Degree View of the Customer?

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29 Ways to Transform Your Call Centre Staff Surveys

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The Role of Technology in Creating a Culture of Adaptability

10 tips to build loyalty amongst staff

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360 Feedback – What It Is and Why It Works

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Job appraisals – are they outdated?

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How to Give Sales Agents Difficult Feedback

What Should a Future Performance Management System Look Like?

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5 Principles for Developing Employee Engagement

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360-degree feedback: How to avoid panic