The Leading Contact Centre Magazine

Articles about Feedback

A photo of someone throwing away there papers/surveys

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

464

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A photo of faces being drawn, which represent feedback

Customer Service Feedback: How to Perfect Your Strategy

1,032

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A photo of an envelope being opened with confetti

Customer Service Emails and Letters: How to Review and Improve Your Templates

961

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A photo of someone using a tablet to complete a survey

Customer Service Surveys – Bringing Sanity to the Survey

537

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A photo of four people holding speech bubbles over their faces

25 Good Customer Feedback Examples

23,235

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Business People Planning Strategy Around a Desk

5 Contact Centre Improvement Strategies

2,772

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23 Contact Centre Predictions for 2019

6,329

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How Can I Make My Contact Centre Customer-Centric?

1,364

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What Exactly Is a “360 Degree View of the Customer”?

121,616

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10 Best Practices to Improve Live Chat

20,880

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How to Calculate an Employee Net Promoter Score

7,971

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9 Best Practices to Develop Call Quality Monitoring

5,030

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18 Things You Can Learn from the PhotoBox Contact Centre

4,906

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An Introduction to… Voice of the Customer Technology

3,082

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How to Calculate Customer Effort

14,602

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How to Receive Job Feedback… Without Becoming Defensive

1,805

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How to Give Feedback to an Employee… Without Upsetting Them

1,485

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Train Team Leaders Well

17,116

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Involve Agents in Operations and Strategy

8,123

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360 Feedback – What It Is and Why It Works

2,556

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