The Leading Contact Centre Magazine

Articles about Feedback

Business People Planning Strategy Around a Desk

5 Contact Centre Improvement Strategies

2,128

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The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

5 Places to Source Great Customer Feedback

1,120

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23 Contact Centre Predictions for 2019

5,554

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How Can I Make My Contact Centre Customer-Centric?

888

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How to Get the Silent Majority to Respond to a Customer Survey

1,343

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How to Use Customer Feedback to Improve Journey Maps

1,631

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What Exactly Is a “360-Degree View of the Customer”?

104,234

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10 Best Practices to Improve Live Chat

8,405

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9 Ways to Encourage Customers to Give Feedback

6,850

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How to Calculate an Employee Net Promoter Score

5,254

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9 Best Practices to Develop Call Quality Monitoring

3,408

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18 Things You Can Learn from the PhotoBox Contact Centre

3,920

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An Introduction to… Voice of the Customer Technology

1,372

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How to Calculate Customer Effort

12,901

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How to Receive Job Feedback… Without Becoming Defensive

1,431

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How to Give Feedback to an Employee… Without Upsetting Them

1,174

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Train Team Leaders Well

13,670

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Involve Agents in Operations and Strategy

7,110

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360 Feedback – What It Is and Why It Works

2,060

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14 Tips for Collecting Advisor Feedback

1,293

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