Articles - Feedback

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This is a collection of articles with useful advice for methods for collecting customer feedback and how you can use the feedback that you have collected.

butterfly change
786
20 Tips for Managing Change in the Contact Centre
Five question marks on colorful stickers notes on the desktop
962
5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now
Customer feedback concept
937
11 Best Practices for a Voice of the Customer Survey
loop blue rollercoaster
108
What Is Closed-Loop Feedback?
Person holding clock over their face
1,103
How Often You Should Seek Customer Feedback
Bowl of colourful loops top view
1,229
How to Provide Closed-Loop Feedback With Employees and Customers
Customer Experiences After Call Survey Concept
1,139
What Is an After-Call Survey?
A photo of an envelope being opened with confetti
4,334
Customer Service Emails and Letters: How to Review and Improve Your Templates
What I've Learned Featured Image
1,106
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
28,125
Train Team Leaders Well
Survey rating icons next to person on tablet
1,250
How to Create the Best Customer Service Survey – With Examples
A phot of someone pointing to a speech bubble
34,687
10 Good Feedback Examples to Improve Contact Centre Performance
A photo of someone throwing away there papers/surveys
1,207
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
A photo of faces being drawn, which represent feedback
4,355
Customer Service Feedback: How to Perfect Your Strategy
A photo of someone using a tablet to complete a survey
1,674
Customer Service Surveys – Bringing Sanity to the Survey
A photo of four people holding speech bubbles over their faces
65,767
25 Good Customer Feedback Examples
Business People Planning Strategy Around a Desk
5,759
5 Contact Centre Improvement Strategies
9,235
23 Contact Centre Predictions for 2019
2,634
How Can I Make My Contact Centre Customer-Centric?
145,941
What Exactly Is a 360 Degree View of the Customer?
52,570
10 Best Practices to Improve Customer Service Live Chat
14,649
How to Calculate an Employee Net Promoter Score
6,822
9 Best Practices to Develop Call Quality Monitoring 
6,886
18 Things You Can Learn from the PhotoBox Contact Centre
 
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