Articles - Feedback

This is a collection of articles with useful advice for methods for collecting customer feedback and how you can use the feedback that you have collected.

Customer feedback concept
11 Best Practices for a Voice of the Customer Survey
loop blue rollercoaster
What Is Closed-Loop Feedback?
Person holding clock over their face
How Often Should You Seek Customer Feedback?
Bowl of colourful loops top view
How to Provide Closed-Loop Feedback With Employees and Customers
Customer Experiences After Call Survey Concept
What Is an After-Call Survey?
A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
Train Team Leaders Well
Survey rating icons next to person on tablet
How to Create the Best Customer Service Survey – With Examples
A phot of someone pointing to a speech bubble
10 Good Feedback Examples to Improve Contact Centre Performance
A photo of someone throwing away there papers/surveys
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
A photo of someone using a tablet to complete a survey
Customer Service Surveys – Bringing Sanity to the Survey
A photo of four people holding speech bubbles over their faces
25 Good Customer Feedback Examples
Business People Planning Strategy Around a Desk
5 Contact Centre Improvement Strategies
23 Contact Centre Predictions for 2019
How Can I Make My Contact Centre Customer-Centric?
What Exactly Is a 360 Degree View of the Customer?
10 Best Practices to Improve Customer Service Live Chat
How to Calculate an Employee Net Promoter Score
9 Best Practices to Develop Call Quality Monitoring 
18 Things You Can Learn from the PhotoBox Contact Centre
An Introduction to… Voice of the Customer Technology
How to Calculate Customer Effort