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Articles about Feedback

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Customer Service Emails and Letters: How to Review and Improve Your Templates

709

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Customer Service Surveys – Bringing Sanity to the Survey

483

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25 Good Customer Feedback Examples

17,421

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Business People Planning Strategy Around a Desk

5 Contact Centre Improvement Strategies

2,651

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23 Contact Centre Predictions for 2019

6,255

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How Can I Make My Contact Centre Customer-Centric?

1,245

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What Exactly Is a “360 Degree View of the Customer”?

117,790

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10 Best Practices to Improve Live Chat

15,840

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How to Calculate an Employee Net Promoter Score

7,222

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9 Best Practices to Develop Call Quality Monitoring

4,648

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18 Things You Can Learn from the PhotoBox Contact Centre

4,719

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An Introduction to… Voice of the Customer Technology

2,659

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How to Calculate Customer Effort

14,212

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How to Receive Job Feedback… Without Becoming Defensive

1,717

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How to Give Feedback to an Employee… Without Upsetting Them

1,393

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Train Team Leaders Well

16,561

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Involve Agents in Operations and Strategy

7,839

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360 Feedback – What It Is and Why It Works

2,433

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14 Tips for Collecting Advisor Feedback

1,646

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9 Ways to Deal With Underperformers – Without Neglecting Rising Stars

3,136

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