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Articles - Feedback

Explore our range of resources on collecting and using feedback to enhance service delivery and customer experience in contact centres.

Gathering feedback concept with one hand holding idea lightbulb and another with speech bubbles

What’s the Best Way to Reward Customers for Their Feedback?

Customer feedback increasing agent performance

Using Customer Feedback to Improve Agent Performance

Person caught in a trap

Are You Falling Into These Customer Service Traps?

CX audit concept with person checking data

A Quick Guide to CX Audits

Video Image: Agent Self-Evaluation – The Pros and Cons

The Pros and Cons of Agent Self-Evaluation

Video Image: How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

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Want Your Frontline Staff to Share More Customer Feedback? Try This!

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The 5 Pillars of Customer Experience (CX)

Customer Feedback concept

Stop Spamming! 10 Better Ways to Collect Customer Feedback

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Drive Success! 40 Tips to Boost Team Performance

Person at at customer services or technical support office

A Quick Guide to Building a Customer Escalation Team

A hand showing thumb-up and five stars on red background

Staff surveys concept with people sitting on row of chairs holding speech bubbles

29 Ways to Transform Your Call Centre Staff Surveys

Illustration of hands holding phone with faces on them - positive, neutral, negative

An Introduction to… Post-Call Surveys

22 Survey Cover How Do You Capture Customer Feedback?

What Are the Most Popular Methods to Gather Customer Feedback?

Collage of pets jumping

12 PAWesome Ideas From the ManyPets Contact Centre

butterfly change

20 Tips for Managing Change in the Contact Centre

Five question marks on colorful stickers notes on the desktop

5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now

Customer feedback concept

11 Best Practices for a Voice of the Customer Survey

loop blue rollercoaster

What Is Closed-Loop Feedback?

Person holding clock over their face

How Often You Should Seek Customer Feedback

Bowl of colourful loops top view

How to Provide Closed-Loop Feedback With Employees and Customers

Customer Experiences After Call Survey Concept

What Is an After-Call Survey?

A photo of an envelope being opened with confetti

Customer Service Emails and Letters: How to Review and Improve Your Templates

Sabio Genesys CX Success eBook box

Editor's Pick

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Thumbnail What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their Feedback?

Thumbnail How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

Thumbnail Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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