Articles - Feedback

This is a collection of articles with useful advice for methods for collecting customer feedback and how you can use the feedback that you have collected.

butterfly change
20 Tips for Managing Change in the Contact Centre
Five question marks on colorful stickers notes on the desktop
5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now
Customer feedback concept
11 Best Practices for a Voice of the Customer Survey
loop blue rollercoaster
What Is Closed-Loop Feedback?
Person holding clock over their face
How Often You Should Seek Customer Feedback
Bowl of colourful loops top view
How to Provide Closed-Loop Feedback With Employees and Customers
Customer Experiences After Call Survey Concept
What Is an After-Call Survey?
A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
Train Team Leaders Well
Survey rating icons next to person on tablet
How to Create the Best Customer Service Survey – With Examples
A phot of someone pointing to a speech bubble
10 Good Feedback Examples to Improve Contact Centre Performance
A photo of someone throwing away there papers/surveys
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
A photo of someone using a tablet to complete a survey
Customer Service Surveys – Bringing Sanity to the Survey
A photo of four people holding speech bubbles over their faces
25 Good Customer Feedback Examples
Business People Planning Strategy Around a Desk
5 Contact Centre Improvement Strategies
23 Contact Centre Predictions for 2019
How Can I Make My Contact Centre Customer-Centric?
What Exactly Is a 360 Degree View of the Customer?
10 Best Practices to Improve Customer Service Live Chat
How to Calculate an Employee Net Promoter Score
9 Best Practices to Develop Call Quality Monitoring 
18 Things You Can Learn from the PhotoBox Contact Centre