Articles about Feedback

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How to Provide Closed-Loop Feedback With Employees and Customers
774
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10 Good Feedback Examples to Improve Contact Centre Performance
3,244
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A photo of someone throwing away there papers/surveys
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
652
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A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
1,636
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A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
2,229
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A photo of someone using a tablet to complete a survey
Customer Service Surveys – Bringing Sanity to the Survey
922
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A photo of four people holding speech bubbles over their faces
25 Good Customer Feedback Examples
52,400
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Business People Planning Strategy Around a Desk
5 Contact Centre Improvement Strategies
3,973
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23 Contact Centre Predictions for 2019
7,153
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How Can I Make My Contact Centre Customer-Centric?
1,938
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What Exactly Is a “360 Degree View of the Customer”?
136,904
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10 Best Practices to Improve Live Chat
38,503
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How to Calculate an Employee Net Promoter Score
12,872
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9 Best Practices to Develop Call Quality Monitoring 
6,286
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18 Things You Can Learn from the PhotoBox Contact Centre
5,733
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An Introduction to… Voice of the Customer Technology
5,605
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How to Calculate Customer Effort
17,044
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How to Receive Job Feedback… Without Becoming Defensive
2,075
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How to Give Feedback to an Employee… Without Upsetting Them
1,859
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Train Team Leaders Well
20,605
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Involve Agents in Operations and Strategy
8,855
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360 Feedback – What It Is and Why It Works
2,963
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14 Tips for Collecting Advisor Feedback
2,454
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9 Ways to Deal With Underperformers – Without Neglecting Rising Stars
3,694
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