Articles - Feedback

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This is a collection of articles with useful advice for methods for collecting customer feedback and how you can use the feedback that you have collected.

Customer feedback concept
843
11 Best Practices for a Voice of the Customer Survey
loop blue rollercoaster
306
What Is Closed-Loop Feedback?
Person holding clock over their face
1,507
How Often Should You Seek Customer Feedback?
Bowl of colourful loops top view
1,012
How to Provide Closed-Loop Feedback With Employees and Customers
Customer Experiences After Call Survey Concept
388
What Is an After-Call Survey?
A photo of an envelope being opened with confetti
3,536
Customer Service Emails and Letters: How to Review and Improve Your Templates
What I've Learned Featured Image
1,085
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
25,265
Train Team Leaders Well
Survey rating icons next to person on tablet
1,021
How to Create the Best Customer Service Survey – With Examples
A phot of someone pointing to a speech bubble
20,230
10 Good Feedback Examples to Improve Contact Centre Performance
A photo of someone throwing away there papers/surveys
877
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
A photo of faces being drawn, which represent feedback
2,995
Customer Service Feedback: How to Perfect Your Strategy
A photo of someone using a tablet to complete a survey
1,392
Customer Service Surveys – Bringing Sanity to the Survey
A photo of four people holding speech bubbles over their faces
60,070
25 Good Customer Feedback Examples
Business People Planning Strategy Around a Desk
4,894
5 Contact Centre Improvement Strategies
8,363
23 Contact Centre Predictions for 2019
2,271
How Can I Make My Contact Centre Customer-Centric?
142,999
What Exactly Is a 360 Degree View of the Customer?
47,352
10 Best Practices to Improve Customer Service Live Chat
13,914
How to Calculate an Employee Net Promoter Score
6,620
9 Best Practices to Develop Call Quality Monitoring 
6,387
18 Things You Can Learn from the PhotoBox Contact Centre
6,859
An Introduction to… Voice of the Customer Technology
18,576
How to Calculate Customer Effort
 
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