Articles - Feedback

What I've Learned Featured Image

91

What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

23,254

Train Team Leaders Well

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755

How to Create the Best Customer Service Survey – With Examples

Bowl of colourful loops top view

731

How to Provide Closed-Loop Feedback With Employees and Customers

A phot of someone pointing to a speech bubble

10,832

10 Good Feedback Examples to Improve Contact Centre Performance

A photo of someone throwing away there papers/surveys

687

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

A photo of faces being drawn, which represent feedback

2,130

Customer Service Feedback: How to Perfect Your Strategy

A photo of an envelope being opened with confetti

2,643

Customer Service Emails and Letters: How to Review and Improve Your Templates

A photo of someone using a tablet to complete a survey

1,260

Customer Service Surveys – Bringing Sanity to the Survey

A photo of four people holding speech bubbles over their faces

57,499

25 Good Customer Feedback Examples

Business People Planning Strategy Around a Desk

4,420

5 Contact Centre Improvement Strategies

7,748

23 Contact Centre Predictions for 2019

2,097

How Can I Make My Contact Centre Customer-Centric?

140,805

What Exactly Is a “360 Degree View of the Customer”?

43,342

10 Best Practices to Improve Customer Service Live Chat

13,319

How to Calculate an Employee Net Promoter Score

6,493

9 Best Practices to Develop Call Quality Monitoring

6,014

18 Things You Can Learn from the PhotoBox Contact Centre

6,106

An Introduction to… Voice of the Customer Technology

17,795

How to Calculate Customer Effort

2,195

How to Receive Job Feedback… Without Becoming Defensive

2,086

How to Give Feedback to an Employee… Without Upsetting Them

9,116

Involve Agents in Operations and Strategy

3,118

360 Feedback – What It Is and Why It Works