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Articles about Feedback
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
Customer Service Feedback: How to Perfect Your Strategy
Customer Service Emails and Letters: How to Review and Improve Your Templates
Customer Service Surveys – Bringing Sanity to the Survey
25 Good Customer Feedback Examples
5 Contact Centre Improvement Strategies
23 Contact Centre Predictions for 2019
How Can I Make My Contact Centre Customer-Centric?
What Exactly Is a “360 Degree View of the Customer”?
10 Best Practices to Improve Live Chat
How to Calculate an Employee Net Promoter Score
9 Best Practices to Develop Call Quality Monitoring
18 Things You Can Learn from the PhotoBox Contact Centre
An Introduction to… Voice of the Customer Technology
How to Calculate Customer Effort
How to Receive Job Feedback… Without Becoming Defensive
How to Give Feedback to an Employee… Without Upsetting Them
Train Team Leaders Well
Involve Agents in Operations and Strategy
360 Feedback – What It Is and Why It Works
Erlang C Calculator Excel Including Shrinkage
Free Call Monitoring and Coaching Form
Monthly Forecasting Excel Spreadsheet Template
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Webinar: How Is Customer Behaviour Changing?
Webinar: The Contact Centre of the Future
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The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Best Customer Service Greeting Phrases – with Examples
The Right Words and Phrases to Say to an Angry Customer
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How to Improve Your Customer Service Listening Skills
The Top 10 Latest Trends in Digital Customer Engagement
50 Great Complimentary Words to Use in Customer Service
Call Centre Quality Assurance: How to Create an Excellent QA Programme
Whitepaper: The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Expectations
Guide: How can Chatbots Serve Your Omnichannel Strategy?
Combating Technology Fatigue in the Contact Centre
How to Be Productive From Anywhere
Technology to Prepare Your Customer Support Team for the Holiday Season
BPO’s Guide for Knowledge and Customer Experience
Aspect Announces Integration with Google’s Verified Calls
Last Chance to Complete Our Survey and Benchmark Your Contact Centre