The Leading Contact Centre Magazine

Articles about Feedback

A photo of someone using a tablet to complete a survey

Customer Service Surveys – Bringing Sanity to the Survey

388

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15 Practical Techniques to Improve Your Voice of the Customer Program

802

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25 Good Customer Feedback Examples

6,172

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Business People Planning Strategy Around a Desk

5 Contact Centre Improvement Strategies

2,419

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5 Places to Source Great Customer Feedback

1,188

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23 Contact Centre Predictions for 2019

6,026

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How Can I Make My Contact Centre Customer-Centric?

1,010

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How to Get the Silent Majority to Respond to a Customer Survey

1,429

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How to Use Customer Feedback to Improve Journey Maps

1,834

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What Exactly Is a “360-Degree View of the Customer”?

109,680

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10 Best Practices to Improve Live Chat

11,833

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9 Ways to Encourage Customers to Give Feedback

8,812

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How to Calculate an Employee Net Promoter Score

5,841

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9 Best Practices to Develop Call Quality Monitoring

3,830

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18 Things You Can Learn from the PhotoBox Contact Centre

4,211

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An Introduction to… Voice of the Customer Technology

1,914

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How to Calculate Customer Effort

13,474

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How to Receive Job Feedback… Without Becoming Defensive

1,553

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How to Give Feedback to an Employee… Without Upsetting Them

1,275

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Train Team Leaders Well

14,962

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