The Leading Contact Centre Magazine

Translate

Articles about Feedback

A photo of someone throwing away there papers/surveys

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

559

Read more...

A photo of faces being drawn, which represent feedback

Customer Service Feedback: How to Perfect Your Strategy

1,022

Read more...

A photo of an envelope being opened with confetti

Customer Service Emails and Letters: How to Review and Improve Your Templates

1,251

Read more...

A photo of someone using a tablet to complete a survey

Customer Service Surveys – Bringing Sanity to the Survey

575

Read more...

A photo of four people holding speech bubbles over their faces

25 Good Customer Feedback Examples

29,062

Read more...

Business People Planning Strategy Around a Desk

5 Contact Centre Improvement Strategies

2,997

Read more...

23 Contact Centre Predictions for 2019

6,423

Read more...

How Can I Make My Contact Centre Customer-Centric?

1,505

Read more...

What Exactly Is a “360 Degree View of the Customer”?

124,966

Read more...

10 Best Practices to Improve Live Chat

24,861

Read more...

How to Calculate an Employee Net Promoter Score

8,491

Read more...

9 Best Practices to Develop Call Quality Monitoring

5,429

Read more...

18 Things You Can Learn from the PhotoBox Contact Centre

5,090

Read more...

An Introduction to… Voice of the Customer Technology

3,327

Read more...

How to Calculate Customer Effort

14,979

Read more...

How to Receive Job Feedback… Without Becoming Defensive

1,902

Read more...

How to Give Feedback to an Employee… Without Upsetting Them

1,540

Read more...

Train Team Leaders Well

17,691

Read more...

Involve Agents in Operations and Strategy

8,280

Read more...

360 Feedback – What It Is and Why It Works

2,626

Read more...