Articles - Games

A series of articles about games in the contact centre, with ideas for implementing games in the call centre, and how they can improve morale and engagement.

marbles
How to Set up an Olympics-Based Call Centre Game
business people having fun while racing on office chairs
Games Ideas for An Office Olympic Themed Incentive
raising togetherness and team spirit
Buzz Session Energizers
Can you Recommend any Games I can use to Motivate my Agents?
A photo of a human pyramid
4 Team-Building Games for the Contact Centre
A photo of an office team having fun a Christmas
10 Christmas Customer Service Ideas for Festive Fun!
A photo of someone having fun with balloons
15 Great Ideas to Make Remote Working Fun
A photo of a smiling balloons
10 Fun Customer Service Activities That Will Make Your Staff Smile
A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.
The Best Motivational Games for Employees and Remote Workers
Preparing your call centre for the Olympics
A photo of office fun
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
A picture of a road showing the concept of gamification
What Is Gamification and How Is It Best Used in the Contact Centre?
Six of the Best Games for Your Contact Centre
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Four Exercises
A happy customer service team look at the camera, sat around a table
9 Fun Customer Service Training Exercises
10 Halloween Ideas and Party Games for Customer Service Teams
7 Games to Liven Up the Contact Centre
14 Best Practices from the Vax Contact Centre
Motivational Games for Call Centres
12 Ideas Taken from HomeServe’s Contact Centre
olympic medals
10 Fun Ways to make Office Olympics Games
gm-contact-centre-agents
10 Things You Can Learn From the General Motors (GM) Contact Centre
12 Things You Can Learn From the RSVP Contact Centre
5 Simple Ways to Improve Your Agents’ Day