Articles - Games

A series of articles about games in the contact centre, with ideas for implementing games in the call centre, and how they can improve morale and engagement.

A group of people playing table soccer in office

Employee Engagement Activities for Your Contact Centre

marbles

How to Set up an Olympics-Based Call Centre Game

business people having fun while racing on office chairs

Games Ideas for An Office Olympic Themed Incentive

raising togetherness and team spirit

Buzz Session Energizers

Can you Recommend any Games I can use to Motivate my Agents?

A photo of a human pyramid

4 Team-Building Games for the Contact Centre

A photo of an office team having fun a Christmas

10 Christmas Customer Service Ideas for Festive Fun!

A photo of someone having fun with balloons

15 Great Ideas to Make Remote Working Fun

A photo of a smiling balloons

10 Fun Customer Service Activities That Will Make Your Staff Smile

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

The Best Motivational Games for Employees and Remote Workers

Preparing your call centre for the Olympics

A photo of office fun

16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques

A picture of a road showing the concept of gamification

What Is Gamification and How Is It Best Used in the Contact Centre?

Six of the Best Games for Your Contact Centre

Young smiling experienced operator of call center answering the question of his client

How to Train Active Listening in the Call Centre – With Four Exercises

A happy customer service team look at the camera, sat around a table

9 Fun Customer Service Training Exercises

10 Halloween Ideas and Party Games for Customer Service Teams

7 Games to Liven Up the Contact Centre

14 Best Practices from the Vax Contact Centre

Motivational Games for Call Centres

12 Ideas Taken from HomeServe’s Contact Centre

olympic medals

10 Fun Ways to make Office Olympics Games

gm-contact-centre-agents

10 Things You Can Learn From the General Motors (GM) Contact Centre

12 Things You Can Learn From the RSVP Contact Centre