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23 Considerations to Make Before Implementing a New Digital Channel
14 Practical Techniques to Improve Knowledge Management
19 Contact Centre Queueing Strategies
22 Contact Centre Cost Saving Ideas
How to Best Use SMS Solutions in the Contact Centre
Get the Best Information for Your Voice of the Customer Programme
GCI Acquires Modality Systems
15 Practical Techniques to Improve Your Voice of the Customer Program
What Is Robotic Process Automation (RPA)?
The CEO Interview: Adrian Thirkill at GCI
Why Should Contact Centres Invest in Artificial Intelligence?
8 Ways to Improve Schedule Adherence
13 Ways Technology Can Improve Employee Engagement
Travel Counsellors Deploys a Global Communications Solution
How Can Technology Prevent Understaffing?
The Use and Impact of Social Media in the Contact Centre
What to Look for in a Modern Contact Centre Solution
GCI Launches a New Cloud-Based Contact Centre Solution
Will Artificial Intelligence Herald the Rise of the “Super-Agent”?
Erlang C Calculator Excel Including Shrinkage
Free Call Monitoring and Coaching Form
Monthly Forecasting Excel Spreadsheet Template
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Webinar: How Is Customer Behaviour Changing?
Webinar: The Contact Centre of the Future
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18 Empathy Statements That Help Improve Customer-Agent Rapport
The Best Customer Service Greeting Phrases – with Examples
The Right Words and Phrases to Say to an Angry Customer
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How to Improve Your Customer Service Listening Skills
The Top 10 Latest Trends in Digital Customer Engagement
50 Great Complimentary Words to Use in Customer Service
Call Centre Quality Assurance: How to Create an Excellent QA Programme
Whitepaper: The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Expectations
Guide: How can Chatbots Serve Your Omnichannel Strategy?
Combating Technology Fatigue in the Contact Centre
How to Be Productive From Anywhere
Technology to Prepare Your Customer Support Team for the Holiday Season
BPO’s Guide for Knowledge and Customer Experience
Aspect Announces Integration with Google’s Verified Calls
Last Chance to Complete Our Survey and Benchmark Your Contact Centre