Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Genesys Launches BeyondCX eLearning Program
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Genesys Acquires Pointillist and Exceed.ai
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Your Customer Service Is Trying Too Hard, and Not Where It Matters
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3 Steps to Reduce Customer Effort
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Genesys Completes Acquisitions of Pointillist and Exceed.ai
Data driven insights reach meaningful outcomes
Reach Meaningful Outcomes With Data-Driven Experiences
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8 Trends Driving Customer and Employee Experiences in 2022
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Thrive and Genesys Partner to Help Counter the Employee Burnout Crisis
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Retail: Four Tips to Retain Agents With Workforce Engagement
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Government Agencies Move to Outcome-Based Self-Service
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New Study Finds CX Leaders Are Moving Beyond NPS
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Banking and Bots: The Top Challenges of Self Service in Financial Services
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Insurance Relationships: Rethink and Revitalise
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Government Agencies Get Creative With Workforce Engagement
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Banking and Workforce Engagement: Preparing for the Future
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Build Insurance Customer Loyalty With Employee Engagement
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8×8 and Genesys Partner
Medical Call Centre Operator
Drive Quality Management With Contact Centre Workforce Engagement
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Use Data to Blend Online and In-Store Shopping Journeys
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Improve the Patient Experience With Data-Driven Effort Reduction
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Use Data to Drive Empathetic Service in Government
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Mining the Micro- and Macro-Level Data in Banking
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The Insurer-Policyholder Relationship Is Evolving
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Genesys Unveils Customer Journeys for the Experience Era

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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