Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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How Can AI Be Used in Contact Centre Workforce Planning?
Genesys Announces Cloud Growth
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Willis Towers Watson Kickstarts Cloud Transformation
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Genesys Announces Intent to Acquire Bold360 From LogMeIn
Genesys Magic Quadrant
Genesys Named as Visionary in Gartner Magic Quadrant
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Bellrock Selects Sabio to Deliver Genesys CX
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Genesys Cloud and Microsoft Teams Collaborate
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Genesys Announces Support for New Instagram Messaging
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Genesys Commits to a Sustainable Future
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Qualtrics and Genesys Form New Partnership
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Changing Workforce Models and the Role of WEM
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Genesys Launches Genesys DX
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Faking Empathy Is Now a Huge Risk for UK Companies
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Next-Generation Collaborative Contact Centre
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Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader
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Voicebots: Saviours of Outdated and Complex IVRs
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British Brands Lagging Behind on Empathetic Engagement
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Genesys Launches BeyondCX eLearning Program
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Genesys Acquires Pointillist and Exceed.ai
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Your Customer Service Is Trying Too Hard, and Not Where It Matters
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3 Steps to Reduce Customer Effort
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Genesys Completes Acquisitions of Pointillist and Exceed.ai
Data driven insights reach meaningful outcomes
Reach Meaningful Outcomes With Data-Driven Experiences
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8 Trends Driving Customer and Employee Experiences in 2022

Latest Reports

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The Inner Circle Guide to Agentic AI, sponsored by Genesys
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eBook: Transform Service Delivery with Genesys and ServiceNow
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Report: The State of Customer Experience - Middle East and Africa
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eBook: The Definitive Guide to Customer Journey Analytics
 
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