Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Advance From Personalization to Customer Journey Orchestration
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Genesys Recognized as a Leader in Customer Journey Orchestration
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Genesys Reduces Greenhouse Gas Emissions by 22%
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WEM Is the Cornerstone of Efficiency and Employee Engagement
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Now Is the Right Time to Reimagine CX Measurement
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Lead With Empathy to Power the Best Customer Experiences
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Don’t Let a Bad Bot Derail a Great Customer Experience
Social media and digital online concept
Digital CX Is More Than Just Channels
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Journey Orchestration and the Path to Better Experiences
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Genesys Recognised as a Service Leader
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How to Avoid a Cloud Contact Centre Migration Shipwreck
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3 Composable CX Capabilities Your Contact Center Can Turn On Now
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It’s Time to Emphasize Real-Time CX Metrics
Customer Loyalty Banner and Concept.
Increase Customer Loyalty in Tough Economic Times
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Genesys Introduces AI Experience
Digital futuristic high-speed train. Transport concept.
Sabio Group to Support French Mobility Operator Kisio
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All In On Genesys Cloud CX
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Genesys Reveals Investment in CX Strategies Needed From Banks
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Rentokil Initial Embarks on CX Project With Sabio
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Breaking Through Cloud Migration Barriers
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Case Study: Ceredigion County Council
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CX Translate Opens the Door to International Understanding
Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX
Top CX Stats to Know in 2023
Customer Retention Strategy with people icons and magnet
What Is a Customer Retention Strategy?

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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