Bellrock Selects Sabio to Deliver Genesys CX

Bellrock Group has selected Sabio Group to implement and support a next-generation Genesys Cloud contact centre platform to power its business-critical customer experience operations.

Bellrock provides risk-focused workplace and property management services to commercial, local authority, healthcare and education sector customers across the UK. The company needed a flexible CX partner to help power its personalized customer engagement and contact centre activities.

Bellrock’s customers include brands such as Costa Coffee and Wagamama, as well as major local government partners including Manchester City Council and Sheffield City Council.

“At Bellrock we adopt highly innovative technologies such as the intelligent workplace, robotics and artificial intelligence to enhance our service delivery model, so it is critical that we support our operations with next-generation customer experience capabilities,” commented Adam Champion, Head of IT at Bellrock.

“Sabio fits the bill. From our initial joint discussions Sabio immediately understood our business and future goals. It’s clear that the combination of Sabio’s expertise and the flexibility of the Genesys Cloud CX platform will provide Bellrock with a fast and easy way to connect and optimize our customer and employee journeys across all of our engagement channels.”

After a highly successful proof of concept, Sabio managed the implementation of Genesys Cloud to support the company’s 100-strong contact centre team. Sabio has integrated Genesys Cloud with Bellrock’s back-office systems, and also activated key workforce optimization capabilities – including WFM and quality management – within the Genesys platform.

Matt Tuson

“As Europe’s leading independent customer experience and contact centre expert, Sabio is expertly placed to consult and advise with innovators such as Bellrock – helping them to implement the best and most appropriate CX solution for their business,” added Sabio Group’s Chief Commercial Officer, Matt Tuson.

“Genesys Cloud provides Bellrock with an agile, cloud-based customer experience platform, allowing them to add new CX capabilities and additional channels – but also with the flexibility to personalize and scale according to their evolving customer requirements.”

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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