Articles - Jacqui Turner

Jacqui Turner is a multi award winning trainer and coach who specialises in helping contact centres deliver service excellence.

As a founder of Turner Corner Learning Solutions, she designs and delivers a variety of bespoke courses to help customer service teams and team leaders build their skills and confidence and thereby achieve their potential.

Jacqui has recently been ranked as #15 Top CX Influencer 2024 for the work she does to spread the word about the importance of delivering service excellence to all customers.

Connect with Jacqui on LinkedIn

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10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
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How to Coach Empathy in the Contact Centre – With Three Training Exercises
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Use Mock Calls to Improve Agent Performance – With Free Exercises
Call Control Techniques: How to Present Options to Customers
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How to Deal With Rude Customers
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How to Prepare Agents for Team Leader Roles
Being Super-Busy: The Modern Excuse for Not Coaching Staff
How to Refocus Team Leaders From Spending Too Long on Email
Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff
How to Build Customer Trust From the Contact Centre
Want to Speak in the Same Language as the Customer? Use Filtering!
8 Strategies for Increasing Agent Resilience
Create Room to Breathe Instead of Making Knee-Jerk Reactions
How to Create a Coaching Culture in the Contact Centre
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How to Negotiate Solutions With a Customer
New Year Resolution Ideas for Your Call Centre
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Jacqui Turner
Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors
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The Top Stories of 2019