Translate

Articles - Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

Connect with Jeremy on LinkedIn

A picture of communication tools

How the Latest Communication Tools Can Help When Crisis Hits

The Advisor of the Future webinar

Recorded Webinar: The Advisor of the Future

A picture of a paper aeroplane flying under a time line

9 Top Tips to Improve Customer Journeys

A picture of 2020 balloons

20 Contact Centre Predictions for 2020

A photo of someone in consideration while looking across mountain range

23 Considerations to Make Before Implementing a New Digital Channel

A pen ticks a box next to a smiley face

Study Shows That AI Speeds Up the Resolution of Customer Queries

Taking Simple Steps To Contact Centre Success

robots in a line

Artificial Intelligence in the Contact Centre: What You Should REALLY Know

A picture of a a do and don't sign

The Do’s and Don’ts of Digital Self-Service

A picture of a boardwalk leading to the sunset

The Shape of the Contact Centre Industry in 2020 and Beyond

A white woman with long brown hair wears a headset

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

Online conference slides on the shape of the contact centre industry in 202 and beyond

Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond

A wave of social media moving from electrical devices

How to Develop a Digital Service Strategy

23 Contact Centre Predictions for 2019

How Can I Make My Contact Centre Customer-Centric?

16 Top Uses for Cloud Contact Centre Technology

10 Ideas for Increasing Your Understanding of the Customer

15 Common Broken Processes in Contact Centres

People holding up 5 stars

14 Ideas for Providing a Memorable Customer Experience

12 Ways to Increase the Take-Up of Digital Channels

Why Should Contact Centres Invest in Artificial Intelligence?

How Can I Monitor Quality Across all Contact Centre Channels?

13 Ways Technology Can Improve Employee Engagement

The Top Ten Uses for Call Recordings