Articles - Martin Hill-Wilson

Martin Hill-Wilson of Brainfood Consulting

Martin is a long-standing member of the Customer Engagement community, and former CEO of a pioneering BPO and consultancy. Over his career, Martin has facilitated thousands of learner journeys and is an internationally recognised thought leader.

Connect with Martin on LinkedIn

Call Centre Reporting Concept
A Guide to Call Centre Reports – with Examples
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100 Excellent Customer Service Quotes
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30 Tips to Improve Your Call Quality Monitoring
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The Top 10 Call Centre Websites
Train Team Leaders Well
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Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals
What Is the Best Model for Contact Centre Culture?
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Our Top Webinars of 2024
Call Centre Agents
What Should We Call Our Front Line Call Centre Staff?
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How to Improve Emotive CX After a Negative Scorecard
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Staff Engagement: How to Motivate Employees – With a Checklist
7 Ideas for Proactive Customer Service
10 Things They Won’t Tell You About Live Chat
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What Not to Miss at Customer Engagement Summit 2025
Can AI Really Make Customers Happier?
Why Is Video Chat Being Underutilized?
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What AI Needs Is Informed, Confident Decision-Making
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Recorded Webinar: The Secrets to Delivering Consistent CX
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Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
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10 Secrets to Delivering Consistent CX
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How to Improve Call Centre Performance
How to Create a QA Framework for Your Call Centre
Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance
29 Hot Tips to Improve your IVR