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Articles - Scorebuddy

Discover and explore our Scorebuddy content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: Sanlam Boost CSAT With Scorebuddy

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13 Key Outbound Call Centre Metrics & Ways to Improve

Quality Assurance Concept

Mastering QA in BPO: Best Practices and Essential Metrics

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How to Improve Quality Parameters in BPO

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16 Inbound Call Centre Metrics + How to Improve Them

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10 Tips for Choosing the Right Cloud Contact Centre Solution

Call Centre Coaching and Training

12 Call Centre Coaching Challenges and Solutions

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Scorebuddy and Genesys Accelerate Growing Partnership

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Five AI Use Cases for Quality Monitoring

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How to Do Call Centre Compliance Training: 12 Tips

Customer support team on the phones

How to Build the Best Team Support Ever?

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Scorebuddy Secures €5 Million Investment From Foresight

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Call Centre Compliance Checklist Template

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What Not to Miss at Call & Contact Centre Expo 2024

Choosing a key

How to Choose Call Centre Management Software

Multiple Communication Channels

7 Tips to Build a Multichannel Call Centre Customers Love

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11 Call Centre Scheduling Best Practices and How to Optimize

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8 Hard Skills for Customer Service and How to Develop Them

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12 Steps to Nail Your Digital Customer Experience Strategy

"Candor" written out in blocks

What Does Candor Mean for Call Centres? How to Embrace It

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7 Techniques to Manage Call Centre Stress

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2024 Survey Report: What Contact Centres Are Doing Right Now

Debt Collector Call Centre

Why Debt Collection Call Centres Need QA

Call Centre Agent working from home

A Guide to Starting a Virtual Call Centre

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)