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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

Video Image: If It’s a Forecast – It’s Wrong

How Accurate is Your Forecasting?

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How to Ensure Agents Love Your Products and Services

10 Ways Resource Planners Can Make Their Voices Heard

The Secret to Dealing With Awkward Customers

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18 Bad Habits That Kill CX

Stressed person in headset sat at desk

Ease Agent Stress – With These 15 Top Tips!

Conversation analytics concept with person holding phone and a magnifying glass

The Essential Guide to Conversation Analytics

Leading CRM Providers to Consider in 2024

Leading CRM Providers to Consider in 2024

Contact us channel concept with person holding mobile phone with contact icons

The Evolution of the Contact Centre

Working out agent happiness concept with faces in magnifying glasses

Want to Find Out How Happy Your Agents Really Are? Here’s How!

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

CX audit concept with person checking data

A Quick Guide to CX Audits

Customer details form on monitor

5 Ways to Improve Capturing Customer Details

Two call centre agents and a customer on the phone - call transfer concept

How to Stop Call Transfers Ruining Your CX

Video Image: What Does Contact Centre Partial Automation Really Mean?

What Does Contact Centre Partial Automation Really Mean?

Person holding lightbulb with cogs and graph - technology idea concept

10 Ways Technology Can Simplify the Contact Centre

Video Image: Agent Self-Evaluation – The Pros and Cons

The Pros and Cons of Agent Self-Evaluation

Video Image: Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Video Image: Improve Your Net Promoter Score (NPS)

How to Improve Your Net Promoter Score (NPS)

Thumbs down to thumbs up with words turnaround a bad agent

How to Turn a Bad Agent Into a Good Agent

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How to Better Prepare Your Contact Centre for the Future

Video Image: 4 Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

Video Image: Top Tips to Optimize Occupancy and Utilization

Top Tips to Optimize Occupancy and Utilization

Person holding up hand saying stop

Stop Doing These Stupid Things to Your Customers