Talkdesk have won the UC Award for Best Contact Centre Platform.
The UC Awards recognise vendors and service providers in unified communications (UC), collaboration and customer experience (CX) technology.
The Best Contact Centre Platform award, presented by UC Today, is open to on-premises and cloud-based contact centre as a service (CCaaS) software vendors.
As the winner, Talkdesk topped its finalist competitors by best demonstrating platform innovation and improvement to customer experience.
“We are thrilled to win the 2019 UC Award for Best Contact Center Platform,” said Tiago Paiva, chief executive officer, Talkdesk.
“Talkdesk is dedicated to pushing the contact centre industry forward with our rapid pace of innovation and committed to providing our customers with the tools they need to set themselves apart through superior customer experience.”
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage.
With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.
Talkdesk improved the agent and customer experience with the launch of Talkdesk iQ.
Infused throughout the Talkdesk Enterprise Cloud Contact Center, Talkdesk iQ leverages the power of artificial intelligence (AI) to mine billions of interactions to drive predictive recommendations to optimise agent and contact centre efficiency.
With the launch of Talkdesk iQ, customer service leaders can immediately leverage the power of AI.
Talkdesk iQ runs seamlessly in the background, revealing insights and presenting recommendations to identify and address inefficiencies. Talkdesk iQ is AI so simple, all you see are results.
By combining enterprise performance with consumer-like ease of use through cloud-native architecture, Talkdesk Enterprise Cloud Contact Center helps companies to make customer experience a competitive advantage.
This news story has been re-published by kind permission of Talkdesk – View the original post
To find out more about Talkdesk, visit their website.