Tech Company Chooses ContactWorld

NewVoiceMedia has announced that Exponential-e will deploy its ContactWorld for Sales solution.

Exponential-e is a privately owned technology businesses and to maintain its position in the industry, the company has selected NewVoiceMedia to boost the success of its sales function.

Exponential-e runs an annual sales academy to hire ambitious people looking to forge a career in sales. It runs for eight weeks and is designed to equip employees with new tactics and strategies to bolster the company’s future success. As part of its efforts to boost performance, sales staff are now using the ContactWorld for Sales solution to help them interact with prospects.

Using the ‘click-to-dial’ functionality, staff can make calls directly from within Salesforce. Customer records are then automatically updated to leave a complete history of interactions, and a facility helps create follow-up activities so that no lead is lost. Inbound calls are routed to the appropriate team member based on information held in the database, and the company can prioritise calls from key customers or prospects to improve handling time and customer satisfaction.

The cloud environment also supports the sales team to improve KPIs. By monitoring and delivering data on individual performance, executives can develop a picture of the overall pipeline and sales performance. This includes a breakdown of data on the number of calls made, length of conversations, conversions to meetings and eventual conversions – all tracked using Salesforce dashboards.

Using call recordings, teams can access and replay conversations to learn from their experiences and receive coaching on how to deliver consistent and effective customer service.

“ContactWorld for Sales has had a huge impact on our business. With rich functionality, including ‘click-to-dial’, team productivity has improved significantly, saving employees four hours per day,” said Chris Yerrill, Academy Sales Manager at Exponential-e.

“We are incredibly proud to have helped the company increase its conversion rates and improve its business efficiencies. Our cloud technology is attracting high-growth organisations like Exponential-e as we are relentlessly committed to driving innovation that is revolutionising the way they connect with their customers and prospects, and growing their business with improved productivity and greater customer advocacy,” said Jonathan Gale, CEO of NewVoiceMedia.

For further information, download the case study at www.newvoicemedia.com or visit www.exponential-e.com.