One Month Until Summit

One month to go until the The Call Centre & Customer Services Summit taking place on 22-23 April 2013 at Heythrop Park, Oxfordshire.

Specifically organised for professionals within the Call Centre & Customer Services industry, this event will offer access to a selection of reputable providers and suppliers via a series of structured meetings and workshops.

Call Centre professionals from 3M Health Care Ltd, Age UK, BOC Gases, Camelot Lotteries Ltd, Charities Aid Foundation, Club Med, DHL, Halfords, Hewlett-Packard Software, Karcher UK Ltd, Met Office, UK Power Networks are amongst the 75 delegates who have confirmed their attendance.

Call Centre service providers: Adtech Global, Invest Northern Ireland, Plantronics, Syntec Telecom and New Voice Media are amongst others who attend the Summit each year for an event full of business opportunities.

Forum Events Sales Director Sarah Hendy puts The Call Centre & Customer Services Summit’s continuing success down to the high calibre of attendees. She goes on to say, “From both the delegate and supplier perspective, we ensure every attendee gets the most from the Summit. Delegates attend knowing that they will only meet with supplier companies they have requested, and in turn, the suppliers are aware that their meetings are matched with delegates who have an avid interest in the products or services they are promoting.”

The Summit opens on the 22nd with a presentation chaired by Dennis Fois, Director of eGain, one of the Call Centre industry’s leading multi-channel customer engagement software providers.

Seminars lined up throughout the summit will be covering topics such as:

• Achieving Multi-Channel Customer Service, hosted by Jon Meredith – mpl systems.
• 20 Contact Centre Tips, chaired by the effervescent Jonty Pearce of Call Centre Helper.
• Martin Hill Wilson of Brainfood Extra will be discussing how the next generation customer service is being transformed by the smartphone-enabled social customer.
• Mark Oppermann, Sales Director – VoiceSage, will chair an interactive seminar covering an overview of the changing nature, volume and complexity of customer interactions.

Delegate registration for the April Call Centre & Customer Services Summit is totally complimentary, including accommodation, all meals, seminars and evening Gala dinner.