The Leading Contact Centre Magazine

The Future of Quality Assurance Conference


About the Event

Overview

Chatbots, AI and Automation will be here sooner than you may think, but what will their impact on Quality Assurance actually be?

Join us in London as we discuss the future of Quality Assurance with practitioners, peers and industry leaders in a series of keynote presentations, round tables and engaging workshops, all geared towards preparing you for today and tomorrow.

This event is ideal for Heads of Quality, Compliance, Learning and Development Executives and Customer Service Directors.

Agenda

Enjoy a packed agenda and the opportunity to network with like-minded people who have similar experience of the challenges associated with implementing a robust quality assurance framework that supports multiple areas within a business.

10am – Doors open.
10:30am Keynote – The Future of Quality Assurance.
11:30am – Creating Super-Agents. How to deliver feedback agents will act on.
12:15pm – Hot Buffet Lunch and Snacks.
1:15pm – Back to Basics. How to build a great scorecard.
2:00pm – How to Improve the Perception of Quality and Secure More budget.
2:45pm – Beyond Evaluations. How to incorporate feedback and coaching to close the Quality Loop.
3:45pm – Closing remarks.

Date and Time

Starting:
Thursday 28th February 2019

Organisers

Date and Time

Starting:
Thursday 28th February 2019