The Future of Quality Assurance Conference 143 Filed under - Archived Content, EvaluAgent Overview Chatbots, AI and Automation will be here sooner than you may think, but what will their impact on Quality Assurance actually be? Join us in London as we discuss the future of Quality Assurance with practitioners, peers and industry leaders in a series of keynote presentations, round tables and engaging workshops, all geared towards preparing you for today and tomorrow. This event is ideal for Heads of Quality, Compliance, Learning and Development Executives and Customer Service Directors. Agenda Enjoy a packed agenda and the opportunity to network with like-minded people who have similar experience of the challenges associated with implementing a robust quality assurance framework that supports multiple areas within a business. 10am – Doors open. 10:30am Keynote – The Future of Quality Assurance. 11:30am – Creating Super-Agents. How to deliver feedback agents will act on. 12:15pm – Hot Buffet Lunch and Snacks. 1:15pm – Back to Basics. How to build a great scorecard. 2:00pm – How to Improve the Perception of Quality and Secure More budget. 2:45pm – Beyond Evaluations. How to incorporate feedback and coaching to close the Quality Loop. 3:45pm – Closing remarks. Register Now! Author: Rachael Trickey Published On: 25th Jan 2019 - Last modified: 29th Jan 2019 Read more about - Archived Content, EvaluAgent Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter