Articles - Jobs

Red warning flag flapping in the wind on beach at stormy weather.

2,055

10 Red Flags to Watch Out for With New Hires

A picture of a manager dressed like a superhero

3,199

What Does a Good Customer Service Manager Look Like?

Typical Roles in a Call Centre Featured Image

377,404

Typical Roles in a Call Centre – With Job Descriptions

A picture explaining the meaning of CTO

517

What Is a CTO? – With a CTO Job Description

2,012

The Challenge of Being a New Contact Centre Manager

25,791

Team Leader: Example Job Description

Photos of a range of CVs

4,125,821

The Top 25 Words to Describe Yourself on Your CV

287,673

What Is Working in a Call Centre Really Like?

378,907

Customer Service Interview Questions

32,200

Senior Operations Manager: Example Job Description

13,550

Head of Contact Centre: Example Job Description

2,996

Digital Contact Director: Example Job Description

directors chair

26,069

Customer Services Director: Example Job Description

adjusting tie

14,878

Contact Centre Manager: Example Job Description

20,027

Resource Planning Manager: Example Job Description

selecting candidate from photos

2,767

Customer Services Manager: Example Job Description

16,509

4 Classic Customer Service Interview Questions – With Answers

4,703

How Do I… Recruit the Best Agents?

6,545

The 10 Commandments of Team Meetings

2,862

How to Survive Your Performance Review

4,740

How Do I… Tune Up the Recruitment Process?

multi coloured chairs

11,999

10 Steps to Chairing a Great Meeting

3,601

4 Signs That You’re Ready for a New Job

3,756

Saying a Professional Goodbye