Articles - Jobs

Red warning flag flapping in the wind on beach at stormy weather.

2,376

10 Red Flags to Watch Out for With New Hires

A picture of a manager dressed like a superhero

3,786

What Does a Good Customer Service Manager Look Like?

Typical Roles in a Call Centre Featured Image

396,704

Typical Roles in a Call Centre – With Job Descriptions

A picture explaining the meaning of CTO

1,107

What Is a CTO? – With a CTO Job Description

2,105

The Challenge of Being a New Contact Centre Manager

28,607

Team Leader: Example Job Description

Photos of a range of CVs

4,555,498

The Top 25 Words to Describe Yourself on Your CV

289,349

What Is Working in a Call Centre Really Like?

379,624

Customer Service Interview Questions

34,788

Senior Operations Manager: Example Job Description

15,365

Head of Contact Centre: Example Job Description

3,498

Digital Contact Director: Example Job Description

directors chair

27,846

Customer Services Director: Example Job Description

adjusting tie

16,879

Contact Centre Manager: Example Job Description

20,960

Resource Planning Manager: Example Job Description

selecting candidate from photos

3,113

Customer Services Manager: Example Job Description

16,693

4 Classic Customer Service Interview Questions – With Answers

4,854

How Do I… Recruit the Best Agents?

6,901

The 10 Commandments of Team Meetings

2,930

How to Survive Your Performance Review

4,949

How Do I… Tune Up the Recruitment Process?

multi coloured chairs

12,330

10 Steps to Chairing a Great Meeting

3,646

4 Signs That You’re Ready for a New Job

3,799

Saying a Professional Goodbye