Articles - Jobs

Graphic of Good Words to Describe Yourself on a CV

4,887,716

The Top 50 Words to Describe Yourself on Your CV

Call Centre Operator wearing headset

56

What Is Contact Centre Management?

Red warning flag flapping in the wind on beach at stormy weather.

2,581

10 Red Flags to Watch Out for With New Hires

A picture of a manager dressed like a superhero

4,360

What Does a Good Customer Service Manager Look Like?

Typical Roles in a Call Centre Featured Image

414,895

Typical Roles in a Call Centre – With Job Descriptions

A picture explaining the meaning of CTO

1,656

What Is a CTO? – With a CTO Job Description

2,197

The Challenge of Being a New Contact Centre Manager

31,561

Team Leader: Example Job Description

290,417

What Is Working in a Call Centre Really Like?

380,197

Customer Service Interview Questions

37,165

Senior Operations Manager: Example Job Description

17,193

Head of Contact Centre: Example Job Description

4,041

Digital Contact Director: Example Job Description

directors chair

29,357

Customer Services Director: Example Job Description

adjusting tie

18,449

Contact Centre Manager: Example Job Description

21,896

Resource Planning Manager: Example Job Description

selecting candidate from photos

3,423

Customer Services Manager: Example Job Description

16,851

4 Classic Customer Service Interview Questions – With Answers

4,954

How Do I… Recruit the Best Agents?

7,247

The 10 Commandments of Team Meetings

2,985

How to Survive Your Performance Review

5,094

How Do I… Tune Up the Recruitment Process?

multi coloured chairs

12,574

10 Steps to Chairing a Great Meeting

3,703

4 Signs That You’re Ready for a New Job