The Leading Contact Centre Magazine

Articles about Jobs

The Challenge of Being a New Contact Centre Manager

1,351

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Typical Roles in a Call Centre

249,161

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Team Leader: Example Job Description

9,732

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The Top 25 Words to Describe Yourself on Your CV

1,319,342

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What Is Working in a Call Centre Really Like?

269,365

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Customer Service Interview Questions

371,688

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32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

895

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Senior Operations Manager: Example Job Description

18,310

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Head of Contact Centre: Example Job Description

6,737

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Digital Contact Director: Example Job Description

1,349

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Customer Services Director: Example Job Description

9,698

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Contact Centre Manager: Example Job Description

6,935

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Resource Planning Manager: Example Job Description

13,507

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Customer Services Manager: Example Job Description

1,358

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4 Customer Service Interview Questions – With Answers

14,658

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How Do I… Recruit the Best Agents?

4,128

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The 10 Commandments of Team Meetings

4,600

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How to Survive Your Performance Review

2,538

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How Do I… Tune Up the Recruitment Process?

3,691

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10 Steps to Chairing a Great Meeting

9,544

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