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Articles - Career
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10 Great Ideas Delivered Straight From Superdry’s Contact Centre
What I’ve Learned From Running a Contact Centre – Driving Career Progression
12 PAWesome Ideas From the ManyPets Contact Centre
How to Embrace Serendipity
What I’ve Learned From Running a Contact Centre – Be a Knowledge Sponge
The Top 50 Words to Describe Yourself on Your CV
Customer Service Interview Questions
Involve Agents in Operations and Strategy
9 Ways to Deal With Underperformers – Without Neglecting Rising Stars
5 Effective Training Exercises for Your Contact Centre
Top 10 Ways to Show Agents They’re Appreciated
Contact Centres Provide New Career Path for the Deaf
Top 10 Smart Call Centre Goals
Get Off My Desk! Is Someone Vying for Your Job?
Are You a Manager or a Leader?
6 Steps to Becoming a Confident Call Centre Manager
The 10 Commandments of Team Meetings
How to Survive Your Performance Review
4 Signs That You’re Ready for a New Job
Saying a Professional Goodbye
5 Ways to Beat the Sunday-Night Blues
6 Ways to Think More Effectively at Work
Mistakes to Avoid When Applying for a Job
5 Reasons why Leaders Need Holidays too
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Editor's Pick
21 Customer Service Apology Statements – With Examples
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
The UK National Contact Centre Conference
Tue 26 Sep 2023
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
Intraday Automation – Real-Time Workforce Management
What’s Driving CX Trends in 2023?
Latest News
The Kerv and Genesys Partnership Goes From Strength to Strength
Talkdesk Recognized as a Microsoft Digital Native 2023 Partner of the Year
Popular Pages
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