Three Mega Trends That Will Reshape Customer Service in 2019 126 Filed under - Archived Content, Genesys As AI becomes omnipresent, understanding its benefits means you need to keep up with its constant evolution. It’s not always easy to tell, as new technology unfolds, what’s going to become hot or is just really cool and what practical applications will surface. At Genesys, we’re passionate about looking beyond today to see what tomorrow has in store and helping you understand what it all means. In this webinar you’ll hear from Kate Leggett from Forrester and Christopher Connolly from Genesys: Join this Genesys webinar where we will discuss: Mega trends that will reshape customer service in 2019 Future of work and how technology is shaping our worlds The importance of “processing at the edge” in the move to cloud Meet The Speakers Christopher Connolly – Vice President Product Marketing, Genesys Kate Leggett – Vice President and Principal Analyst, Forrester Research Timings North America Wednesday, March 06, 2019 11:00 AM PT 2:00 PM ET Europe, Middle East & Africa Thursday, March 07, 2019 2:00 PM BST 3:00 PM CEST Asia-Pacific Thursday, March 07, 2019 2:00 PM AEDT 11:00 AM SGT If you can’t make the live session, register anyway and we’ll send you a link to the recording. Register Now! Author: Rachael Trickey Published On: 11th Feb 2019 - Last modified: 12th Feb 2019 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter