UK National Contact Centre Awards 2016 – The Winners 1,026 Filed under - Archived Content, CCMA Over 700 people joined the Call Centre Management Association at The Brewery in London to celebrate 21 years of the UK National Contact Centre Awards. A fabulous event highlighted the achievements of this year’s winners: Lifetime Achievement – Becky Simpson, VP Contact Centre Operations, Carnival UK Contact Centre Support Manager – Shanice Goldspink, Direct Line Group Recruitment Manager – Bryan Horrocks, Rentalcars.com Learning and Development Champion – Martyn Bullard, Sage Customer Relations Manager – Phil Hansborough, British Gas Metering Resource Planning Manager – Sobaan Afzal, Sky UK Quality Manager – Lindsey Cordes, Minster Law Business Improvements Manager – Sadie Norman, Screwfix Social Media Champion – Kit Webster, RBS Customer Experience Champion – Sally Weir, BUPA Team of the Year – OVO Energy Team Manager, Webchat – Phil Redman, Tesco Bank Team Manager, Rising Star – Abs Ahadi, Close Brothers Team Manager, Outbound – Nikki Harper, BUPA Team Manager, Retention – Claire Henderson, Sage Team Manager, Sales – Louise MacLean, RSA Team Manager, Service – Jess O’Halloran, AdminRe Contact Centre Manager (Outsourced) – Catherine Rosso, Sykes Global Contact Centre Manager (Small contact centres) – Alexandra Marsden, Royal London Contact Centre Manager (Medium contact centres) – Darren Gibbins, Barclaycard Contact Centre Manager, (Large contact centres) – Paul Dalby, Direct Line Group Over the coming months the CCMA will be organising member best-practice visits to the award winners’ contact centres. (Visit www.ccma.org.uk for details.) Visit the Awards website: http://www.ukcontactcentreawards.co.uk for full details of this year’s awards and how you can enter for next year and be a part of what has become a highlight of the year and the “Oscars” of the UK Contact Centre industry. Author: Megan Jones Published On: 20th May 2016 - Last modified: 22nd Mar 2017 Read more about - Archived Content, CCMA Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter