UK National Contact Centre Awards 2016 – The Winners

Over 700 people joined the Call Centre Management Association at The Brewery in London to celebrate 21 years of the UK National Contact Centre Awards.

A fabulous event highlighted the achievements of this year’s winners:

  • Lifetime Achievement – Becky Simpson, VP Contact Centre Operations, Carnival UK
  • Contact Centre Support Manager – Shanice Goldspink, Direct Line Group
  • Recruitment Manager – Bryan Horrocks,
  • Learning and Development Champion – Martyn Bullard, Sage
  • Customer Relations Manager – Phil Hansborough, British Gas Metering
  • Resource Planning Manager – Sobaan Afzal, Sky UK
  • Quality Manager – Lindsey Cordes, Minster Law
  • Business Improvements Manager – Sadie Norman, Screwfix
  • Social Media Champion – Kit Webster, RBS
  • Customer Experience Champion – Sally Weir, BUPA
  • Team of the Year – OVO Energy
  • Team Manager, Webchat – Phil Redman, Tesco Bank
  • Team Manager, Rising Star – Abs Ahadi, Close Brothers
  • Team Manager, Outbound – Nikki Harper, BUPA
  • Team Manager, Retention – Claire Henderson, Sage
  • Team Manager, Sales – Louise MacLean, RSA
  • Team Manager, Service – Jess O’Halloran, AdminRe
  • Contact Centre Manager (Outsourced) – Catherine Rosso, Sykes Global
  • Contact Centre Manager (Small contact centres) – Alexandra Marsden, Royal London
  • Contact Centre Manager (Medium contact centres) – Darren Gibbins, Barclaycard
  • Contact Centre Manager, (Large contact centres) – Paul Dalby, Direct Line Group

Over the coming months the CCMA will be organising member best-practice visits to the award winners’ contact centres. (Visit for details.)

Visit the Awards website: for full details of this year’s awards and how you can enter for next year and be a part of what has become a highlight of the year and the “Oscars” of the UK Contact Centre industry.

Published On: 20th May 2016 - Last modified: 22nd Mar 2017
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