Over 700 people joined the Call Centre Management Association at The Brewery in London to celebrate 21 years of the UK National Contact Centre Awards.
A fabulous event highlighted the achievements of this year’s winners:
- Lifetime Achievement – Becky Simpson, VP Contact Centre Operations, Carnival UK
- Contact Centre Support Manager – Shanice Goldspink, Direct Line Group
- Recruitment Manager – Bryan Horrocks, Rentalcars.com
- Learning and Development Champion – Martyn Bullard, Sage
- Customer Relations Manager – Phil Hansborough, British Gas Metering
- Resource Planning Manager – Sobaan Afzal, Sky UK
- Quality Manager – Lindsey Cordes, Minster Law
- Business Improvements Manager – Sadie Norman, Screwfix
- Social Media Champion – Kit Webster, RBS
- Customer Experience Champion – Sally Weir, BUPA
- Team of the Year – OVO Energy
- Team Manager, Webchat – Phil Redman, Tesco Bank
- Team Manager, Rising Star – Abs Ahadi, Close Brothers
- Team Manager, Outbound – Nikki Harper, BUPA
- Team Manager, Retention – Claire Henderson, Sage
- Team Manager, Sales – Louise MacLean, RSA
- Team Manager, Service – Jess O’Halloran, AdminRe
- Contact Centre Manager (Outsourced) – Catherine Rosso, Sykes Global
- Contact Centre Manager (Small contact centres) – Alexandra Marsden, Royal London
- Contact Centre Manager (Medium contact centres) – Darren Gibbins, Barclaycard
- Contact Centre Manager, (Large contact centres) – Paul Dalby, Direct Line Group
Over the coming months the CCMA will be organising member best-practice visits to the award winners’ contact centres. (Visit www.ccma.org.uk for details.)
Visit the Awards website: http://www.ukcontactcentreawards.co.uk for full details of this year’s awards and how you can enter for next year and be a part of what has become a highlight of the year and the “Oscars” of the UK Contact Centre industry.
Author: Megan Jones
Published On: 20th May 2016 - Last modified: 22nd Mar 2017
Read more about - Archived Content, CCMA
