Date: Thursday 2nd October at 2pm (UK time)
Location: Virtual
C-SAT is one of the most widely used contact centre metrics out there – but just because it’s popular, doesn’t mean everyone is scoring highly in the eyes of their customers.
So, if your C-SAT scores seem to be going from bad to worse, it’s time to do something about it!
Join this webinar where our panel of experts will be discussing key strategies for boosting C-SAT in the contact centre – including the most effective ways to streamline your operation and address your customers real pain points. All to help shift the dial in the right direction at last!
Panellists:
- TBC, consultant guest speaker
- Matt Clare, UJET
- Rachael Trickey, Call Centre Helper
Topics Discussed:
- Where assumptions are holding you back
- How to understand what your customer pain points really are
- How efficiency gains really are an all-round win win
- What’s now possible with the latest technology
- What best practice looks like in 2025
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 23rd Jun 2025 - Last modified: 20th Aug 2025
Read more about - Call and Contact Centre Events, Featured Webinar, UJET
