Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centres improve their sales and customer experience results.
Mike was chosen by ICMI.com as one of the “Top 25 Customer Experience Thought Leaders” for the past eight years in a row. He is a frequent contributor to “Call Centre Helper” blogs and also co-authored the Amazon #1 bestselling leadership book “Called to Action”.
Connect with Mike on LinkedIn