Articles - Matthew Clare

Matthew is the current VP of Product Marketing at UJET (former roles at Google, Mitel, prairieFyre). With a career focused on customer experience and contact center, and having held product management and product marketing roles. Matthew has a track record of understanding the customer experience needs of small to enterprise-sized businesses globally through continual engagement with end users, resellers, prospects, and analysts.

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12 Amazing Things You Can Now Do With Customer Preferences
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How to Use AI to Connect the Dots – Not Create More Silos
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Get Your AI Pilot Off to the Best Possible Start
Upgrade How You Listen to Customer Feedback
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Where Self-Service Scheduling Tools Have the Biggest Impact
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Don’t Let Tech Adoption Be an Afterthought
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Where Are Contact Centres REALLY Seeing AI Success?
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New Ways to Achieve Higher C-SAT Scores
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New Ways to Boost First Contact Resolution (FCR)
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Recorded Webinar: The Future of Customer Contact
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Ways to Boost Customer Loyalty in a Digital World
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Get the Best Out of Your Hybrid Agents
Top Webinars of 2025
Our Top Webinars of 2025
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
2026 Contact Centre Predictions
Top Contact Centre Predictions for 2026
Create a “Win–Win” Self-Service Strategy
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What’s Happening With Forecasting Right Now?
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Stay Ahead in QA and Call Recording
Video Image: The Evolution of Voice of the Customer
The Evolution of Voice of the Customer
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How to Nail Your Outbound Strategy
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Recorded Webinar: Boosting Customer Satisfaction in Contact Centres
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The Secrets to Scheduling Multiskilled Agents
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What’s Next for Voice of the Customer (VoC)?