Webinar: Great Tips to Improve Call Centre Performance


Webinar Image

Webinar Date - Thursday 26th September 2019 at 14:00pm UK time

Click here to register

Many organizations want to improve performance, but confuse efficiency and effectiveness.

In this webinar, we look at a number of great ways to improve call centre performance.

From quick wins to longer term methods, we will be covering a range of tried and tested hints and tips.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Anthony Stears- Headshot
Anthony Stears
The Telephone Assassin Ltd
Nelson Giron- Headshot
Nelson Giron
Clarabridge
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

Topics to be discussed

  • Improving Contact Centre Performance
  • Efficiency and Effectiveness
  • Call Length Reduction and Deflection
  • Employee Engagement
  • Agent Empowerment
  • Agent Performance & Quality Monitoring
  • Key KPIs to Drive Success
  • The role of technology
  • Top Tips from the audience

company logo
This webinar is brought to you by Call Centre Helper and is sponsored by Clarabridge.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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