Procrastination in Contact Centres

Filed under - Call Centre Helper TV

Karl Sandland, confidence and self-belief coach, defines procrastination in this video.

What Is Procrastination?

Karl Sandland, Confidence and Self-Belief Coach
Karl Sandland

So procrastination, I guess, is the act of delaying something, postponing something, putting it off to either a later time, or in some cases not delivering something at all. It’s quite often considered a negative habit.

You know, it impacts people’s productivity, their goal achievement, but some people actually use it as a tool for empowerment and productivity, leaving things to the last minute and giving them that emotional push to do things.

If you are looking for more great insights from the experts, check out these videos next:

Published On: 2nd Mar 2023 - Last modified: 5th Jun 2023
Read more about - Call Centre Helper TV

Recommended Articles

What is Self-Confidence video cover
Self-Confidence in Contact Centres
Small cat with big male lion shadow - confidence concept
How to Build Advisor Confidence
self service pick
Ideas to Improve Customer Self-Service
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.