Procrastination in Contact Centres

Karl Sandland, confidence and self-belief coach, defines procrastination in this video.

What Is Procrastination?

So procrastination, I guess, is the act of delaying something, postponing something, putting it off to either a later time, or in some cases not delivering something at all. It’s quite often considered a negative habit.

You know, it impacts people’s productivity, their goal achievement, but some people actually use it as a tool for empowerment and productivity, leaving things to the last minute and giving them that emotional push to do things.

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