How Does CI Improve CX? Related Articles CX Landscape Report Highlights Growing AI Impact on CX Five 2022 CX Trends: Time for a CX Revolution 25 Good Customer Feedback Examples Definition: What Is Conversation Intelligence (CI)? 304 Filed under - Video, Brianna Van Tuinen, CallMiner, CX, Videos Brianna Van Tuinen at CallMiner explains how customer intelligence improves the customer experience. How Does Customer Intelligence Improve the Customer Experience? Customer data helps organizations to understand customers and deliver better outcomes. The intelligence collected through CallMiner is especially helpful in delivering a superior customer experience. So, customers are continuously giving organizations feedback on their experiences. Brianna Van Tuinen For example, they might reach out to the customer service centre. CallMiner allows organizations to distil the noise from all those conversations down into critical insights that have the power to transform CX. Whether that’s in the contact centre or across the organization, if you think about it, when you have trouble getting in to your online platform, what do you do? You reach out to the organization, maybe via online chat. Or maybe you have trouble with a package not arriving on time or you’re receiving a defective product. You tend to call or email customer support or even leave a review on the website. All of that information is feedback. It’s really critical information that when understood at scale, across all channels, across all customers, can really transform a business. If you are looking for more great video insights from the experts, check out these videos next: What Are the Differences Between UCaaS and CCaaS? Should You Remove Average Handling Time (AHT) as an Agent Target? Spring Clean Your Wellbeing: Get Outside Author: Brianna Van Tuinen Reviewed by: Robyn Coppell Published On: 25th Apr 2023 - Last modified: 20th Nov 2023 Read more about - Video, Brianna Van Tuinen, CallMiner, CX, Videos Recommended Articles CX Landscape Report Highlights Growing AI Impact on CX Five 2022 CX Trends: Time for a CX Revolution 25 Good Customer Feedback Examples What Is Conversation Intelligence (CI)? Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter