For many contact centres, crucial performance information seems to be locked away behind barriers.
Find out in this paper which metrics to choose, how to set the right targets for KPIs and how to measure metrics effectively.
White Paper written by: QStory
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Author: Rachael Trickey
Published On: 17th Dec 2018 - Last modified: 15th Feb 2019
Read more about - Archived Content, QStory
