White Paper: 5 Ways to Improve Contact Centre Performance 342 Filed under - Archived Content, QStory For many contact centres, crucial performance information seems to be locked away behind barriers. Find out in this paper which metrics to choose, how to set the right targets for KPIs and how to measure metrics effectively. White Paper written by: QStory Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 17th Dec 2018 - Last modified: 15th Feb 2019 Read more about - Archived Content, QStory Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation White Paper: How Contact Centres Can Become Employers of Choice Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter