White Paper: Building the Business Case for an Omnichannel Contact Centre 387 Filed under - Archived Content, Genesys Omnichannel is rapidly transforming customer engagement across self and assisted service. This White Paper evaluates the results of over 160 Genesys clients to help you inform your omnichannel business case. White Paper written by: Genesys Author: Megan Jones Published On: 12th Apr 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter