Few organisations keep pace with evolving customer behaviours. As a consequence, planned, ongoing and co-created disruption now needs to
become your new ‘business as usual’ model.
This white paper looks at how the contact centre can adapt at speed.
White Paper written by: Martin Hill-Wilson for NewVoiceMedia
Author: Jo Robinson
Published On: 29th Nov 2016 - Last modified: 3rd Jan 2020
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