White Paper: Disruptive Customer Care – How To Do it Every Day 186 Filed under - Archived Content, Vonage Few organisations keep pace with evolving customer behaviours. As a consequence, planned, ongoing and co-created disruption now needs to become your new ‘business as usual’ model. This white paper looks at how the contact centre can adapt at speed. White Paper written by: Martin Hill-Wilson for NewVoiceMedia Author: Jo Robinson Published On: 29th Nov 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter