White Paper: Implementing Multi-Channel Customer Service 366 Filed under - Archived Content, Puzzel This White Paper examines why the UK remains at the start of the journey towards multi-channel maturity. It also includes steps contact centres can take to develop effective multi-channel customer services, including “understand customer behaviour” and “measure what matters”. White Paper: written by Puzzel Author: Megan Jones Published On: 5th May 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter