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White Paper: Implementing Multi-Channel Customer Service

Published On: 5th May 2015 10:00

This White Paper examines why the UK remains at the start of the journey towards multi-channel maturity. It also includes steps contact centres can take to develop effective multi-channel customer services, including “understand customer behaviour” and “measure what matters”.

White Paper: written by Puzzel

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

White Paper: Implementing Multi-Channel Customer Service

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