The Interaction Analytics chapter forms part of ‘The UK Contact Centre Decision-Maker’s Guide 2014’.
It addresses how speech analytics can identify and repair broken business processes, solve compliance issues, enhance the customer experience and greatly improve agent quality and training.
White Paper: written by Nexidia.
Author: Megan Jones
Published On: 20th Jan 2015 - Last modified: 30th Oct 2017
Read more about - Archived Content, Nexidia
