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White Paper: The Interaction Analytics Chapter

Published On: 20th Jan 2015 10:25 - Modified: 30th Oct 2017

The Interaction Analytics chapter forms part of ‘The UK Contact Centre Decision-Maker’s Guide 2014’.

It addresses how speech analytics can identify and repair broken business processes, solve compliance issues, enhance the customer experience and greatly improve agent quality and training.

White Paper: written by Nexidia.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

White Paper: The Interaction Analytics Chapter

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