White Paper: Agent Desktop Optimisation – Three Strategies to Maximise Agent Productivity & Customer Experience 218 Filed under - Archived Content The systems used to manage customer interactions are more complex than ever before. As the number of channels increases, the tools used are expected to increase. This report highlights how modern contact centre’s use technology to optimize the agent desktop. White Paper written by: Aberdeen Group Author: Megan Jones Published On: 21st Dec 2016 - Last modified: 5th Mar 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter