White Paper: The Top Five Customer Service Strategies to Service the Contact Centre Customer of the Future 249 Filed under - Archived Content, Kura Consistently delivering good customer experience across multiple channels is the goal of most senior contact centre professionals. This report looks at how organisations respond to their challenges, and whether any can move into a more proactive delivery of customer experience. White Paper written by: CCA in association with Kura Click here to download the White Paper Author: Megan Jones Published On: 5th Jan 2017 - Last modified: 13th Jul 2018 Read more about - Archived Content, Kura Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter