White Paper: Using Interaction Analytics to Digitise & Optimise Contact Centre Performance 168 Filed under - Archived Content, CallMiner The more you know about your operations, the more you can optimise them. With interaction analytics you can know about your customer interactions with your agents, across all channels. This white paper summarises how you can boost contact centre performance. White Paper written by: CallMiner Download this White Paper to find out more. Author: Rachael Trickey Published On: 13th Nov 2017 - Last modified: 14th Nov 2017 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter