Genesys Acquires SpeechStorm 713 Filed under - Archived Content, Genesys Genesys has announced the acquisition of SpeechStorm, a provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels. The Northern Ireland-based company has been a Genesys partner since 2010 and operates in the United Kingdom, Spain and the United States. With this acquisition, the Genesys Customer Experience Platform gains additional omnichannel self-service capabilities, complementing the company’s Self-Service IVR and Web Engagement solutions. Customers can now create a single self-service application and make it available across multiple customer touchpoints, including mobile, web and traditional IVR environments. With this self-service solution, consumers can engage with companies through either voice or digital channels and transition to assisted service when required. With the SpeechStorm acquisition, Genesys customers will have access to a catalogue of more than 70 pre-built, self-service applications for common self-service needs such as bill payment and change of address. These can help customers bring to market self-service applications with less effort than traditional development approaches. Paul Segre “With the addition of SpeechStorm, we’re setting a new standard for both how companies create omnichannel self-service applications and design highly personalised journeys across touchpoints and channels to deliver an exceptional customer experience,” said Paul Segre, Chief Executive Officer at Genesys. Author: Megan Jones Published On: 13th Jan 2016 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Genesys Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter