Infographic: Analytics Improves Customer Interactions

This CallMiner infographic looks at how interaction analytics is helping contact centres improve their customer interactions.

In today’s competitive, customer-centric marketplace, leading-edge organisations are prioritising the customer experience in an effort to prevent customer churn and improve loyalty.

With the proliferation of digital channels and the corresponding increase in consumer expectations, however, contact centres are faced with the challenge of developing a unified view of the customer across channels.

This infographic looks at how contact centres across the US are seeing big results with interaction analytics.