Movers and shakers – August 2013

This month we bring you news of appointments at Moxie Software, NewVoiceMedia, eg solutions, Journeycall, and the completion of an acquisition for Aspect Software.

Julie to lead Journeycall training team

North East Scotland contact centre operator Journeycall have promoted Julie Howe to the role of Training Manager.

Managing Director Trisha Pirie said: “Julie’s impressive knowledge of Britain’s public transport services gives her a solid foundation on which to lead our training department and will allow us to continue providing an extensive portfolio of training programmes focused on delivering world-class customer service.”

Julie was instrumental in training Journeycall call centre and support staff in readiness for the multi-million pound online National Railcards issuing contract, which was introduced in November 2012.

Julie commented: “Creating the right service culture amongst operational personnel starts with training and I’m committed to ensuring this remains one of our top priorities.”

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Aspect Software announces completion of acquisition of Voxeo

Aspect Software has completed the acquisition of Voxeo Corporation. The acquisition will add $50 million in annualised revenue and contribute to Aspect’s bottom line. Voxeo’s platform and global infrastructure will serve as the nucleus for Aspect’s expanding cloud, hybrid and premise-based solution portfolio.

“Cloud providers have been in big demand in 2013 and with Voxeo, Aspect looks to have acquired one of the best in the class. The addition of Voxeo’s multichannel self-service capabilities to Aspect’s Unified IP platform will arguably leapfrog the offerings of several contact centre market leaders,” said Sheila McGee-Smith, President, McGee-Smith Analytics.

The acquisition of Voxeo enables Aspect to:

• Augment and improve its product portfolio in key areas (i.e. IVR, cross-channel/omni-channel self-service capability, proactive outbound)
• Significantly enhance and expand the company’s cloud offerings
• Provide data centre infrastructure and network operations centre capabilities that will enhance and expand Aspect on Demand and managed services capabilities

“We are thrilled to not only be integrating a best-in-breed platform into the Aspect portfolio but we are just as excited to welcome the Voxeo employees into the Aspect fold. They are a talented and engaged group and we feel very fortunate to be able to tap into their energy and creativity” said Chris Koziol, president and general manager of the Interaction Management division at Aspect.

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Moxie Software strengthens its leadership team

Moxie Software announced that Stephen Yount has joined the company as the new senior vice president of global field operations. Yount brings more than 20 years of sales leadership, business development, and marketing experience to the company. In this role, he will help the company’s global growth initiatives.

“Moxie Software is experiencing a significant growth driven by our product innovations, including Social Knowledgebase,” said Tom Kelly, president and CEO of Moxie Software.

“Steve’s expertise in cloud-based software technology combined with an experienced sales team will enable us to achieve our aggressive revenue objectives.”

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NewVoiceMedia strengthens Salesforce partner marketing strategy with new appointment

NewVoiceMedia has appointed Georgia Thomas as Partner Marketing Manager.

Georgia joins the Sales & Marketing team at NewVoiceMedia where she will be responsible for developing the company’s partner marketing relationship to and through Salesforce.

The newly created role follows the recent appointment of Sara Smith as Partner Manager. Tim Pickard, CMO at NewVoiceMedia, comments, “Georgia joining the team marks another important appointment for NewVoiceMedia as we continue to strengthen the marketing organisation, as well as our commitment to supporting Salesforce. With her extensive international marketing experience and tremendous enthusiasm and drive, Georgia will be invaluable in her new role with us”.

…and appoints Technical Sales Director to strengthen APAC business

NewVoiceMedia is strengthening its position in Asia Pacific, with the appointment of Glenn Aspden as Technical Sales Director APAC.

 

Glenn adds, “I’m very pleased to be joining NewVoiceMedia at this exciting time in the company’s growth and am looking forward to building on recent successes and momentum”.

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eg solutions board appointments

eg solutions has announced that Spencer Mallder, Senior Vice President, General Manager Workforce Optimisation and Chief Technology Officer of Aspect Software, is joining eg’s Board as a Non-Executive Director.  In addition, Rob Glenn is joining eg’s Board as Chief Operating Officer.

In February 2013, Aspect entered in a strategic partnership and reseller agreement with eg, making an equity investment of £1.25 million for a 10.69 per cent holding in the company.  Under an agreement governing the relationship between Aspect and eg, Aspect is entitled to appoint a Director to eg’s Board.

Non-Executive Chairman, John O’Connell, commented: “We are delighted with these appointments which enhance considerably the Board’s depth of experience in the technology sector globally.  The relationship with Aspect is a fundamental part of our future growth plans and we look forward to working with Spence and his colleagues for the mutual benefit of both organisations.  Having the benefit also of Rob’s extensive experience and success on the Board puts in place another complementary building block in the development of eg’s direct and indirect sales capability.”