What to look for when buying: predictive diallers

This is the last piece in our regular technology column dedicated to investigating what you should think about when buying a particular piece of technology. For our final editorial, we’ve asked four specialists - Aspect Software, CallMedia, Noetica and Sytel - for their advice on predictive diallers. (more…)


Automatic call distributors are so much more sophisticated than the technology of old. No wonder, then, that we’ve asked three specialists – Apsect Software, Sabio and Storacall Voice Systems – to detail exactly what you should think about when buying an up-to-the-minute ACD. 
For many call centres, the biggest question that bugs management is how to manage a balance between inbound and outbound operations, so that there are enough agents to handle calls when the call volume rises. 






