How to set up a call centre

set-up-call-centre
Ok, so the time has come and business is good. Your existing team is doing OK but a few customers are getting missed. Callers are abandoning, customers are beginning to mutter. Staff are getting flustered.  Dave Appeby asks – is it time to set up a call centre? (more…)

What to look for when buying: predictive diallers


This is the last piece in our regular technology column dedicated to investigating what you should think about when buying a particular piece of technology. For our final editorial, we’ve asked four specialists – Aspect Software, CallMedia, Noetica and Sytel – for their advice on predictive diallers. (more…)

What to look for when buying – an ACD

Automatic call distributors are so much more sophisticated than the technology of old. No wonder, then, that we’ve asked three specialists – Apsect Software, Sabio and Storacall Voice Systems – to detail exactly what you should think about when buying an up-to-the-minute ACD. (more…)

Technology enabled agent empowerment

technology enabled

Call centre performance can be improved by giving agents tools to improve their own performances claims Andy Sleath of Aspect Software. (more…)

Outbound Call centre performance: Improve Productivity with Call Blending

happy lady in a headsetFor many call centres, the biggest question that bugs management is how to manage a balance between inbound and outbound operations, so that there are enough agents to handle calls when the call volume rises. (more…)

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   editor | Jonty Pearce

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