Articles about ACD
Ok, so the time has come and business is good. Your existing team is doing OK but a few customers are getting missed. Callers are abandoning, customers are beginning to mutter. Staff are getting flustered. Dave Appeby asks – is it time to set up a call centre?
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This is the last piece in our regular technology column dedicated to investigating what you should think about when buying a particular piece of technology. For our final editorial, we’ve asked four specialists – Aspect Software, CallMedia, Noetica and Sytel – for their advice on predictive diallers.
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Automatic call distributors are so much more sophisticated than the technology of old. No wonder, then, that we’ve asked three specialists – Apsect Software, Sabio and Storacall Voice Systems – to detail exactly what you should think about when buying an up-to-the-minute ACD.
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For many call centres, the biggest question that bugs management is how to manage a balance between inbound and outbound operations, so that there are enough agents to handle calls when the call volume rises.
(Read more...)Forum posts about ACD
Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
www.storacall.com
What do the new Ofcom guidelines mean for your predictive dialler operation?
www.rostrvm.com
- The Top 10 Call Centre Software
- How to set up a call centre
- The Top 10 Call Centre Technology for 2009 - the results
- 11 tips for effective email management
- Free call monitoring form
- How to right the wrongs of IVR
- The Call Recording and Analytics Reference Guide - Version 3
- Special Feature on Outbound Dialing
- What exactly is a "360-degree view of the customer"?
- 28 Hot Tips to improve your IVR
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Forum
- BelindaN on What KPIs do helplines use - for example Shelter
- Jeremy on What system do call centers use to call out?
- on Whats the best incentive?
- MHarris123 on Prospecting and Proposals
- rfisher90 on Forum Rules
- rfisher90 on Introduce yourself
Comments
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- John on 5 reasons why support forums need to move on
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- bridgette on Ten tips to improve listening skills on the telephone















