Recorded Webinar: Driving Up Customer Satisfaction Scores Related Articles Recorded Webinar: Driving Down Repeat Contact Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: Making Customer Journey Mapping Easier 1,176 Filed under - Recorded Call Centre and Customer Experience Webinars, Aruf Khan, Francesa Rea, Gavin Scott, NICE Customer satisfaction remains the undisputed king of contact centre metrics. After many years, making customers happier remains a key goal for contact centres. Fortunately, more and more methods for delighting customers are coming to the fore. In this webinar we discovered lots of new tips and tricks for driving up customer satisfaction. Agenda Introductions – Jonty Pearce, Call Centre Helper Francesa Rea, NewDay Click here to view the slides Aruf Khan, NICE Nexidia Click here to view the slides Gavin Scott, Customer Service Expert Click here to view the slides Topics Discussed The latest tricks and tips to improve customer satisfaction Where can I improve my contact centre experience? New ways to meet customer preferences How to manage and exceed expectations Innovations in people, process and technology Winning tip – Be proactive with advisor feedback. Real time or over the shoulder coaching to drive the customer experience can be as effective if not more better than a formal 121. Thanks to Kim35 Original webinar date 20th May 2021 Panellists Francesca Rea NewDay Aruf Khan NICE Nexidia Gavin Scott Customer Service Expert Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Author: Rachael Trickey Published On: 13th May 2021 - Last modified: 26th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Aruf Khan, Francesa Rea, Gavin Scott, NICE Recommended Articles Recorded Webinar: Driving Down Repeat Contact Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: Making Customer Journey Mapping Easier Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter