White Paper: How to Transform Digital Customer Experiences for the Connected Customer 406 Filed under - Archived Content, Genesys How you invest in your customer experience is the difference between a competitive advantage and mediocrity. This White Paper explores how to separate good customer service from the bad, the generation divide and how technology is the key enabler. White Paper: custom research by Altimeter Group on behalf of Genesys Author: Megan Jones Published On: 27th Apr 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Genesys Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter