Five Exercises for Contact Centre Agents Related Articles 9 Fun Customer Service Training Exercises How to Coach Empathy in the Contact Centre – With Three Training Exercises How to Train Active Listening in the Call Centre - With Four Exercises 5 More Exercises for Contact Centre Agents 15,182 Filed under - Call Centre Life, Editor's Picks, Employee Engagement, Motivation, Well Being Here are some simple exercises you can try to help get everyone in your contact centre moving – even between calls! These exercises can be carried out individually between calls, during a designated “team exercise break”, or as an organised activity before the first call of the day. 1. The Runaway Mountain Climber Starting Position All agents start by sitting in their chairs with both arms raised straight above their heads, as if trying to touch the ceiling with their fingertips. Action With one arm still stretched towards the ceiling, agents bend their other arm at the elbow, bringing it directly down until the palm is level with the face. Push the arm back towards the ceiling and repeat with the other arm. Repeat 20 times in quick succession – as if rock climbing while being chased by an incredibly agile and angry bear! 2. The Hungry Giraffe Starting Position All agents start by standing up, touching their palms together and stretching their arms up towards the ceiling. Action All agents tilt their heads right back until they are staring up at the ceiling. Your contact centre should now be filled with hungry giraffes hoping to reach the imaginary fruit on the ceiling. Hold for 10 seconds and relax (returning to a normal standing position). Repeat 5 times. 3. The Clumsy Piano Player Starting Position Agents start by sitting down, pushing their chair slightly away from their desk and reaching their arms out directly in front of them (palms facing down). Action Agents pretend they are playing a massive piano – moving one arm up and the other down in quick succession, while swivelling from left to right (or even all the way round, if they are equipped with swivelling office chairs). Continue for 2 minutes. For added comical effect, supervisors could wave a pen as if conducting an orchestra. [Editor’s Note – Make sure there are no open drinks beside the computer that could get knocked over before you begin.] 4. The Hula Girl Starting Position All agents begin by tucking their chair in and standing away from their desks with their hands on their hips. Action Agents swivel their hips as if trying to keep an imaginary hula hoop from falling to the floor. After 10 swivels in one direction, repeat 10 times in the opposite direction. 5. The Flamingo Starting Position All agents begin by tucking their chair in and then resting their left hand on it for balance. Action Agents lift their left leg and press the sole of their foot into their inner thigh. Hold the position for 15 seconds. Relax and repeat with other leg. Click here for Part 2 – 5 More Exercises for Contact Centre Agents Author: Megan Jones Published On: 14th Jan 2015 - Last modified: 9th Jul 2018 Read more about - Call Centre Life, Editor's Picks, Employee Engagement, Motivation, Well Being Recommended Articles 9 Fun Customer Service Training Exercises How to Coach Empathy in the Contact Centre – With Three Training Exercises How to Train Active Listening in the Call Centre - With Four Exercises 5 More Exercises for Contact Centre Agents Related Reports White Paper: Five Secrets of Top Performing Contact Centres eBook: Measure What Matters - Employee Satisfaction White Paper: How Contact Centres Can Become Employers of Choice eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter