activereach Partners With Enghouse Interactive 105 Filed under - Archived Content, Enghouse Enghouse Interactive has announced that it has signed activereach as a new member of its partner programme. As an authorised partner, activereach – the technology and services provider – will sell, market and deploy a broad range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (“CC”) solution. Highlighting the reasons for choosing Enghouse as their contact centre partner, Richard Brown, Director, activereach, says: “We always look for solutions that work well together, are intuitive, powerful and can be introduced to customers using a modular approach and on a subscription basis without requiring significant upfront investment. “Enghouse Interactive fits the bill perfectly in that respect. It has a wide range of scalable, flexible applications, covering the full range of contact centre requirements. “Critically, its solutions are platform independent, which means that they work with all the leading communications platforms, including Cisco, Microsoft Skype for Business and Avaya, opening up a broader range of customers for us to work with.” activereach’s understanding and expertise of the Enghouse software also bodes well for the partnership. “Our team has extensive experience working with Enghouse Interactive and its range of solutions over a number of years,” continues Brown. “In line with that, I am confident that our consultants will soon be pushing the boundaries of what is possible with the solutions to deliver the very best in customer experience.” Initially, activereach will be delivering cross-sector campaigns, using Enghouse Interactive Communications Center as part of an integrated solutions offering to customers. There will also be a focus on introducing self-service where possible to drive business efficiency and guide customers through the digital transformation process. “We will stay abreast of new and emerging technologies,” adds Brown, “particularly in AI and bots, and work with Enghouse to integrate those into our service offering. This awareness helps us to provide a roadmap for our clients and a vision of how we see their market developing over time. “Partnering with a dynamic, forward-thinking solutions provider like Enghouse makes this easier to achieve.” Diego Barrow, Channel Account Director, Enghouse Interactive, also highlights the synergy between the partners: “activereach shares our vision of the future of customer communications and our focus on constantly evolving to meet the rapidly changing technological and market demands. “We truly value the experience, expertise and customer knowledge that Richard and his activereach team bring to the table.” Author: Robyn Coppell Published On: 10th Jan 2018 - Last modified: 27th Mar 2020 Read more about - Archived Content, Enghouse Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Editor's Pick How to Develop Empathy as a Skill in Your Frontline Teams Tackle the 3 A’s – Absence, Agent Burnout, and Attrition 10 Ways to Be More Customer Centric 21 Tips to Make Your Customers Feel Truly Valued Latest Resources 2024 Contact Centre Buyer’s Guide eBook: 5 Ways Conversational AI Can Support Contact Centre Automation Upcoming Events Contact Centre and Customer Services Summit Mon 29 Apr 2024 Contact Center Show Middle East 2024 Tue 30 Apr 2024 Latest Insights Ofcom Latest: What Contact Centre Leaders Need to Know Delivering Exceptional Experiences in the Real World Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category The Threat of Voice Ageing in Voice Biometrics Security How to Activate the Agent of the AI-Fueled Future – Webinar