Are Your Customers Lost in the Multichannel Maze? 240 Filed under - Archived Content, EvaluAgent Take part in this short multichannel survey to win £250 of M&S vouchers. EvaluAgent want to know if your organisation is making it easy for customers to do business with you. How many companies truly understand why they are adding channels to their contact centre operation? How many know what impact this is having on customer engagement and satisfaction? Want to find out how your multichannel contact centre maturity compares to your peers? Take this short anonymous survey to obtain an instant score and a chance to win £250 of M&S vouchers. Author: Megan Jones Published On: 19th Nov 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content, EvaluAgent Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter