Rostrvm Integrates Desktop


MS Dynamics CRM can now be integrated with Rostrvm.

Rostrvm has partnered with MS Dynamics to produce a contact centre desktop tool which can be used by large and small businesses.

The Rostrvm Desktop can “screen pop” the Dynamics CRM in the right place, on the right record, as a call is received via the company’s ACD or made by their predictive dialler. If advisors are on a call and need extra information, they can also click into the CRM system to find everything they need.

Further benefits include:

  • Data that’s visible to everyone who needs it
  • Improved customer issue resolution
  • More lead conversions
  • Increased sales

Microsoft Dynamics CRM can be tailored to suit the business requirement – from a basic ‘out of the box’ solution to use as a simple contact management tool, to a more sophisticated system with templates, etc.

For further information about Rostrvm Solutions, visit their website.

Published On: 5th Nov 2014 - Last modified: 22nd Mar 2017
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