The viewers of our webinar “10 Smart Ways to Improve Average Handling Time” were asked “How long is your Average Handling Time (AHT)?”
Poll answers
0 – 59 Seconds – 2%
60 – 199 Seconds – 8%
120 – 239 Seconds – 17%
240 – 359 Seconds – 31%
360 + Seconds – 31%
Source: Call Centre Helper website webinar poll Sample size – 181 Date: September 2014
Here is a link to the webinar: 10 Smart Ways to Improve Average Handling Time
Author: Megan Jones
Published On: 1st Nov 2014 - Last modified: 18th Sep 2019
Read more about - Archived Content, Average Handling Time (AHT), Polls
