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Average Handling Time (AHT) is usually over 4 minutes


The viewers of our webinar “10 Smart Ways to Improve Average Handling Time” were asked “How long is your Average Handling Time (AHT)?”

Poll answers

0 – 59 Seconds – 2%
60 – 199 Seconds – 8%
120 – 239 Seconds – 17%
240 – 359 Seconds – 31%
360 + Seconds – 31%

Source: Call Centre Helper website webinar poll     Sample size – 181     Date: September 2014

Here is a link to the webinar: 10 Smart Ways to Improve Average Handling Time

Published On: 1st Nov 2014 - Last modified: 18th Sep 2019
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