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Archived Content
A selection of stories from the archives of call centre helper
Winning with Complaint Handling Conference
Guide: Contact Centre Consultancy
Warwick Analytics Teams Up With S4RB for New AI Solution
White Paper: Quality Management Automation – ROI Calculation Guide
Genesys Customer Innovation Awards 2019 Winners Announced
White Paper: Agent Experience – The Weak Link in the Experience Chain
White Paper: 2019 Contact Centre Trends You Need to Know
Case Study: Using AI to Improve Customer Outcomes, Set KPIs & Reduce Volume
8×8 Partner With EveryCloud
How QA Software Integrations Can Improve Customer Service
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Editor's Pick
The Little Things That “Make or Break” a Contact Centre
How to Deal With That Awkward Agent
10 Ways to Give New Recruits an Amazing Welcome
How to Encourage Your Teams Back to the Office
Latest Resources
Report: Navigating the AI Seascape
Guide: How To Turn Customer Service Excellence into Exceptional ROI
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Latest Blogs
QA Scorecard Automation – A Guide to Scaling and Streamlining Your QA Process
Contact Centre Software for E-Commerce – 5 Ways to Boost CSAT
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
