COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

White Paper: How to Create a Culture of Listening


In conversation with Tom Vickers, UK Customer Service Country Manager for Audible, we explore how the audio entertainment brand is creating a culture that enables its agents to initiate and engage in natural interactions through the art of listening.

White Paper written by: IQPC

Click here to download your copy of the White Paper

Published On: 26th Aug 2019 - Last modified: 27th Sep 2019
Read more about - Archived White Papers,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.