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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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11 Call Centre Reporting Mistakes To Avoid

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How to Create a Data-Driven Customer Contact Strategy

Wooden blocks with the arrow moving towards the target customer symbol.

8 Things Customer-Obsessed Organizations Do Differently

Consumer feedback concept. Customer satisfaction evaluation for improving and developing product and service.

3 Ways VoC Insights Can Drive Business Impact

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The New Paradigms Changing Workforce Management

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Crafting the Future of User Experience at Assembled

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Why BPOs Need to Wise Up on Payment Risks

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Consumer Perception and the State of Service Trends

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How Does the Rising Cost of Living Impact Customer Contact?

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Do You Hear That? It’s the Sound of a Quiet Quitter

11 Reasons Why Quality Assurance Is Important

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6 Retail Customer Experience Trends for 2023

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Housing Associations Respond to TSMs

Aerial view of Glasgow, Scotland, UK.

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Customer Lifetime Value with blue and white arrows flying over a white background.

Meet Customers Proactively to Increase CLV

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How to Navigate Rising Interest Rates

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A Round-Up of ‘Disrupt on the River’

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What Do Your Calls Look Like?

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How Does AI Know Our Needs Before We Voice Them?

graduation-cap

Preparing for Digital Reality – How to Graduate Your Bot

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How to Successfully Manage Agent Vacations in a Call Centre

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Retail Customer Service Trends You Need to Know

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Consumer Duty: A Guide for Teams in Financial Services

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Sentiment Analysis & Machine Learning: 2023 Guide