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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Scissors cuts word COSTS

7 Ways to Reduce Costs in Your BPO Contact Centre

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Layoffs Here, Reductions There, Staff Changes Everywhere

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The Third Era of AI is Upon Us

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The Benefits of Instant Messaging in Retail Strategy

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5 Biggest Call Centre Security Threats

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Secure & Convenient Communications

Happy engaged call centre workers

Achieving the Most From Workforce Engagement Management

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The Agent Working 24-7 Might Need a Tune-up

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6 Tips for Driving Better Scheduling Practices

Teamwork high five as team puts hands together

Grow the Influence of the Many

KPI Dashboard on virtual screen.

Analysing Data to Improve Efficiency

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Are You Confusing These Popular Metrics?

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AI and Automation Enhancing Performance

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GPT-4 and the Agent of the Future

Customer Loyalty Concept with the words loyalty with a heart and crown

Customer Loyalty Explained

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The Quiet Quitting and Employee Engagement Link

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How (and Why) the Nature of Work Is Changing

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Automated Interaction Summaries Benefit Agents

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Supercharge Your Contact Centre Experience

Call centre headset on keyboard with location icons

What Is the Difference Between BPO and Call Centres?

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Conversation Intelligence Explained

Cartoon of a ringing red phone

6 Ways to Effectively Manage High Call Volume

A slice of chocolate cake on pink background

Enjoy a Slice of Customer Data Analytics Pi(e)

Auditing concepts. Auditor at table during examination of report

6 Things You Can’t Ignore When Conducting a Audit